AlwaysOn Wellness +12

Thankfully the issue I reported below has been fixed, and the app now allows me to manually log my BP and workouts.

The latest update has removed the ability to log progress check-ins which is where I would log my BP and physical activity. There is a card for it just like for fitness device use or program completion, but no “blue button” to actually enter. Please fix this, as I now have no access to my history or ability track.

Thank you for taking the time to follow up after your previous issue was resolved! The issue you described (regarding the blue button) has also been resolved. Please make sure you've updated to the latest version of the app (11.12.2) to track as usual. Thanks!

I’ve been using this app for several years through my employer to get points for steps and other tracking. There’s been a lag in the past for my info from Apple to be pulled in but I knew this and would typically log in a few times a week to refresh and make sure everything was there. In the last couple of months though, I have tried refreshing DAILY and still can’t get my info to pull over consistently. I’ve used the “sync now” option within the general FAQ. I’ve pulled down on the fitness page to refresh there. I’ve stopped sharing info from Apple health and then reshared. I’ve had to start deleting this app altogether and reinstalling to get my data to sync up… not really ideal. Not having my points recognizes means I don’t get the bonus payout from my employer. So if I want that, I don’t have a choice but to go through all these steps to get this app to sync. Please fix it. I’ve read many other reviews with similar complaints.

Hello, Apple Health will only sync while you have the app open and running. Just so you know, it may take several minutes to do so. In the meantime, you can explore other app features, but please don't close the app or lock your phone. Downloading and reinstalling the app is a recommended troubleshooting step, but it shouldn't be necessary more than once. Thank you for the feedback - we will pass this to our Design team and work on improvements to the Apple Health user experience.

Despite all the “improvements,” every time I use this app something doesn’t work. Today I attempted to complete a health assessment, which involves some amount of work to take blood pressure and look up & enter test result numbers such as cholesterol, etc., and answering many questions. At 87% complete, I reached a page that requires acknowledgement that data could be shared with BCBS, but there was NO way to progress past this point, with the Next button greyed out and nothing else on screen to acknowledge, so had to exit and so it would seem that all info entered is now lost. But I can’t verify that because now the app can’t communicate with its server (“Something went wrong” error). Also, before starting on the health assessment I noticed that no daily data collection has occurred for over 2 months! The data is in Apple’s Health app, I don’t see why there’s no way to force a refresh from there to here. This is making me stressed. Best way to control that and be healthier is to stop trying to use this garbage app!

Hello! Our team sincerely apologizes for the issues you are experiencing. To better assist you as well as to protect your privacy, please contact us at 855-861-9396 (Monday through Friday 7 am to 9 pm CST) and a member of our team will help troubleshoot your issues. Thank you. ~The Product Team