Amazon Care Ratings and Reviews

I have used this app a couple times over the past 4 months and been really pleased. The app functionality is fine but the medical professionals are fantastic, kind, professional folks! I am treated very kindly, spoken to with respect, listened to as if I know my own body and can articulate symptoms and then given information and options to proceed with respect of my ability to make choices that best suit my life. I know these seem basic but that is unfortunately it the case in other places (telemedicine or in person healthcare is a crapshoot, especially for women these days) and it’s been nice to have an option that feels so refreshing in terms of kindness and respect along with competence. Thanks for being awesome providers!

Needed immediate assistance for my toe injury during off hours, got connected to doctor in few seconds through a seamless experience. She was quickly able to diagnose the problem over video call and recommend treatment. Entire visit was done in few minutes. Which was satisfying and surprisingly faster than even requesting cab to take me to urgent care or getting triaged for in person visit.

I hope this feedback makes it to the right product owners to troubleshoot the issue (service was provided on 8/1/22): 1) in a case for Covid follow up, I was connected with a caring nurse. He was a pleasant individual, however I felt he was following up a workflow from Google to tell me what I should be doing? We spent 35mins to hear normal and I asked to speak with Physicians/MD. 2- loading and waiting to connect to physician, it took ~20mins and never connected and sudden drop! No one followed up with me afterward. No notes shared for connecting to physician for Covid positive case for a pregnant woman. 3- my toddler then got the symptom and I initiated a call with “pediatrician” few times. Never connected with an individual, kept loading and loading…

My wife and children were covered under her health insurance, and when she lost that insurance, I tried having them added to my plan. After never receiving the requested call back, and having to make multiple phone calls, with multiple transfers I was assured that my family had been added. Now that my wife is again employed with better benefits, when I went to remove my family from my health care coverage, I find that they were never covered in the first place. It sickens me to know that should something have happened to one of them, how burdened we would have been. It sickens me that I have come to expect nothing less from this company.

I love this service. The level of customer care is amazing! I get time with a doctor at my convenience and it doesn’t feel like I’m rush through in 10min. I love that it gives you an estimated wait time and holds true to that time. It makes me feel like my time is also valued. I LOVE that the doctor take the time to really explain everything to me and talk about next steps.

I had such a great experience with this today! My kids are sick and got me sick, and I’ve had a sinus infection for 10 days I couldn’t kick with alternative methods. This was so fast to schedule, got to take it in between work calls, was a fast visit and I actually got tips I haven’t gotten before from my own doctors that aren’t just medication-based. Highly recommended!

This is such a nice and convenient app. I was able to schedule the visit in 5 minutes. Doctor was nice and she explained us the issue and possible cause. I did this visit at Friday night without even stepping out. Love this app. This app saved my couple of hours and able to get care within minutes

Best medical visit experience I’ve ever had. Was connected with a professional within five minutes. Never had to leave my house. Pick up the prescription at a local pharmacy. I never write reviews but this was literally a life changing experience

I typically avoid doctors, but not because I'm scared of them, because I'm scared of spending 45 minutes in a waiting room and five minutes with an actual care provider. This inverts the whole process where waiting is practically *none*, and the doctors really take time to talk to you. I'm a total convert.

Great app and easy to use, but I wish there was an option to choose the gender of the Clinician we speak with because some of us have issues talking to opposite gender due to past issues such as abuse, trauma and just in general, just thought I’d throw that out there.