Prime Now, Amazon’s fastest delivery service yet, offers tens of thousands of everyday essentials delivered right to a customer’s door, seven days a week. Shop from the best of Amazon, select Whole Foods Market stores, or a favorite local store and have your order delivered in ultra-fast speeds. Shop for all your daily essential needs, including produce, beverages, snacks, meat, alcohol (in select cities), organics, personal care, household cleaning, baby products, pet products, office supplies, electronics and more. To place an order, Prime members can simply download the Prime Now app to shop, and use Amazon’s secure payment settings to check out. Orders will be delivered right to your door within free two-hour delivery windows or one-hour delivery for a fee.
Using your Prime Now App, in select cities, you can shop from favorite local stores including Fresh Thyme, Bristol Farms, Westside Market, Gourmet Garage, Surdyk’s Liquor & Cheese Shop, Union Square Wine & Spirits, All The Best Pet Care, Sally Beauty, Bartell Drugs, and more.
The Prime Now App also lets you order the food you love from top-rated restaurants. Get delivery from popular local restaurants as well as familiar favorites, including P. F. Chang's, Red Robin, Applebee's, Buca di Beppo, and Red Lobster. Amazon Restaurants is available in select cities across the U.S.
Prime Now delivers thousands of items in over 30 U.S. cities, including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Houston, Indianapolis, Las Vegas, Los Angeles, New York City, Miami, Milwaukee, Minneapolis, Nashville, Orlando, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, Seattle, Tampa, Virginia Beach, and D.C. Simply download the Prime Now App and enter your zip code to see if we deliver to your neighborhood.
Bug fixes and performance improvements
Ratings and Reviews
Still needs improvement
While it is a boon to have the free delivery with the prime membership, there are still a few processes that could make the experience better. Often I have gotten the item that I have ordered, but it is the wrong type. I feel like this could be remedied by leaving a note to the person who fills the grocery order. I really like how Instacart has that option. Also, I have noticed that sometimes they’ll say an item is unavailable, like a box salad, but we’ve gone to the store right after the delivery and there was definitely the boxed salad we ordered on the shelf. It’s not too much of an inconvenience all the time, but the reason we made the large order was to add on to the one thing we needed midweek so we could maximize the delivery benefit. We needed the salad for lunch the next day. Another beneficial experience would be to add a better description of the items. I was specifically looking for wild-caught salmon in fresh seafood. I couldn’t find it. I also ordered skin-in chicken thighs and I couldn’t see the range or level of the animal. And the thighs arrived skinless. It doesn’t make sense to make someone go run and get it again, but would like to at least have a way to make sure the next order is correct, or I will pay more to use Instacart membership, where I have more store options.
Terrible Customer Service
I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use
“customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
It was better, now it’s just ok.
I was using this app at least 1-3 times a month to shop at Whole Foods. I like the store but it’s not along my usual travel route so I don’t get there as often as I’d like. It’s not ridiculously far from me, but just in the opposite direction of where I’m usually going or coming home from. Being a Prime Member the free delivery was great. Well worth the cost of a $4-$5 tip. Now the app has changed. You no longer list the sale items or the bonus specials for prime members. Why are they hidden? I need to look up the weekly / monthly flyer and go back and forth to find out what’s on sale. I was doing that recently and after 25 minutes decided it just wasn’t worth my time and X’d out the app with over $100 worth of items in my cart. Please bring back the convenience.
The prime and sale item buttons are back making it easy and convenient once again.
- AMZN Mobile LLC
- 75.5 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian, Japanese, Spanish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2014 AMZN Mobile LLC
With Family Sharing set up, up to six family members can use this app.