Prime Now, Amazon’s fastest delivery service yet, offers tens of thousands of everyday essentials delivered right to a customer’s door, seven days a week. Shop from the best of Amazon, select Whole Foods Market stores, or a favorite local store and have your order delivered in ultra-fast speeds. Shop for all your daily essential needs, including produce, beverages, snacks, meat, alcohol (in select cities), organics, personal care, household cleaning, baby products, pet products, office supplies, electronics and more. To place an order, Prime members can simply download the Prime Now app to shop, and use Amazon’s secure payment settings to check out.
Depending on your location, there are three delivery options for Amazon Prime Now orders: delivery in a two-hour window, delivery in a one-hour window, and delivery within an hour. Select locations also have the option to pick up Prime Now orders at Whole Foods Market Stores.
Using your Prime Now App, in select cities, you can shop from favorite local stores including Fresh Thyme, Bristol Farms, Plum Markets, Westside Market, Gourmet Garage, Surdyk's Liquor & Cheese Shop, Union Square Wine & Spirits, All the Best, Sally Beauty, Bartell Drugs, and more.
Prime Now delivers thousands of items in over 30 U.S. cities, including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Houston, Indianapolis, Las Vegas, Los Angeles, New York City, Miami, Milwaukee, Minneapolis, Nashville, Orlando, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, Seattle, Tampa, Virginia Beach, and D.C. Simply download the Prime Now App and enter your zip code to see if we deliver to your neighborhood.
Bug fixes and performance improvements
Ratings and Reviews
App freezes all the time. I have to delete, reinstall, re-log-in just to order, complete an order, check in. Etc. Very frustrating. Several times, I couldn’t check in on way to pick up because app froze. So, I have to wait extra time at pick up. Searching for foods is not simple.
There’s no way to send messages, special requests, or communicate with the shopper. Sometimes the app doesn’t show something that I know the store has, so I’m unable to purchase that item. Ive also ordered food for that night’s family dinner only not to receive that one vital item from my order. Customer service explained that prime’s contract with Whole Foods limits the quantity of products that can they sell to customers. So, The store may have 6 widgets, but I can only get 1 widget. Which is not enough widgets to feed my family.
The only reason I use this service is because Whole Foods is about 30mins from home and they’re the only store that sells many of our daily foods and products. Otherwise, I would happily say goodbye to this service. If I place the order a day before, I may be able to get a favorable delivery window. Otherwise, not so much.
I want to love this service, but it’s sadly lacking. Hopefully, it will improve.
Terrible Customer Service
I have used AP to order breakfast items from Whole Foods over 10 times with excellent results at first. I ordered before 7 am to qualify for the 8 - 9 am 1 hr window. The first time, the order was on my porch at 8 am! The subsequent orders arrived later and later in the window with all the items in good condition with no unacceptable substitutions. I placed my last order with Whole Foods at 6:30 am and scheduled the 8 am - 9 am window. I received a message shortly after 7 am, I believe, that my order had been assembled and was waiting to be delivered. By 9:10 am I had heard nothing from the store or the driver. I called the driver who spoke with a heavy accent. He was difficult to understand but I managed to get that it “was the store’s fault”. The order was on my porch by 9:22 (time listed on receipt) I think it was more like 9:30 or 9:35 am. The two packages of frozen entrees were soft and not cold to the touch even though they were packaged in an insulated bag. I tried repeatedly to use
“customer service” to have them call me as per their instructions but there was no response. As a final resort, I’m writing this review.
Significant deterioration in service
Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out.
If the service keep deteriorating at this rate I will soon stop using it
- AMZN Mobile LLC
- 83.4 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian, Japanese, Spanish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2014 AMZN Mobile LLC
With Family Sharing set up, up to six family members can use this app.