AmeriChoice Digital 4+

I am not a fan of the new app. While the previous app had an older style, it had better functions. You could get to where you needed to go more quickly. Now there’s extra tapping to get to the screen you want. Certain features which made the old app distinctive have been eliminated, like the ability to see your account balances without logging in. The Express View was perfect for my older parents who struggle with phone navigation. With one tap they could see how much money was available. Not any more. Now they have to ask me what their balance is every day. The notes feature in transfers has also changed. Before, there was a line to add a note before submitting the transfer. When you looked at your transactions, that note was always visible on the transaction line. Now the note can only be seen if you tap on the transaction. If you add a note after the transfer is complete, it will be visible on the transaction line, but it only shows up in the account you were in when you made the note. If you want the note to appear in both the sending account and receiving account, you have to add it to both accounts separately. LOTS of extra tapping and going back and forth between pages.

Thank you for sharing your feedback. We understand that adjusting to a new app can be challenging, especially when features you found convenient in the previous version have changed. Your concerns about navigation, Express View, and the notes feature are valuable insights, and we appreciate you taking the time to detail them.

Our goal with the new Digital Banking platform is to provide enhanced security, customization, and improved functionality over time. That said, we recognize the importance of quick and easy access to key features, and we’ll be sure to share your feedback with our development team for future improvements.

If there’s anything we can do to help make your experience smoother, or if you need assistance navigating the new setup, please don’t hesitate to call us at 1-800-240-4364. We truly appreciate your input and your continued banking with us.

Not ready for prime time. Way too complicated. Doesn’t use any of my account nicknames or even my account numbers. I can no longer do any serious banking with this app.

We understand that change can sometimes be challenging, and we’re here to help you navigate these updates. We encourage you to explore our new Digital Banking platform, along with its enhanced features and customization options. If you need any assistance, please don’t hesitate to call us at 1-800-240-4364 to speak with one of our expert representatives, who are ready to help you navigate the new platform! We look forward to assisting you!