Amuse Music Distribution 4+

Too Much Wait

This app is truly amazing, I love it, I truly do, But theres just one thing that's making it kind of a bummer and that is the time it takes to release a song/album/EP, Ive been using this app for years and back then it used to take just 1 Week to review a song and Release it to all Platforms, But now its taking a whole month to review a song and then releasing it on all stores, I'm hoping you guys can Fix that issue and bring the faster review and release back Please! I have released singles, albums and EP's thru this app and I am completely satisfied with the Service appreciate it alot, Just need to be Faster processing, The fact that I Upload a Single and have to wait a whole month till its reviewed and approved its truly frustrating, I want to get my songs on Platforms as soon as posible and all that wait is not helping :(

Customer Support is nonexistent

Im sad that I have to write a review but they won’t respond to any form of communication. Ive been using Amuse 6 years. Ive paid for it the past 6 years and constantly been uploading music. Ive expanded to managing different artists this year and have dozens of releases between different artists. We went to create a new artist and to release a song and without notice the entire account was permanently suspended and ALL ARTISTS AND SONGS were removed from all streaming services. All because they didn’t like the name of the artist. Very harsh treatment on a long time Amuse customer. Could have been solved with a simple email. Ive had 0 issues in the past and all music and artwork is under my copyright. Also they cancelled my membership without a refund.

Update: Reached out to them multiple times since last week. No response through email. No response through the chat on their website. Also nothing was ever released for the artist. Nothing was noted for what term was broken. Communication could have solved this issue if YOU had a problem with a release.

Second Update: After 10 days I finally received a response with no help or new information since the last email. I was told I have multiple copyright strikes from my music. I created every piece of music and have documentation of everything and they don’t care. I would not invest into this company.

개발자 답변 ,

Hey, Amuse only takes releases down if the Terms of Use are broken. We have sent you an email providing more information, if you didn't receive it please reach out again to support@amuse.io from the email registered with your Amuse account. Thanks, Team Amuse

rather go back to my ex than release another song with you

hi. i’ve made music and been releasing it for 4 years almost. ever since ive been with amuse as my distributor. Even at the very beginning, i had issues. my first time ever releasing, my release date passed and it never came out. i emailed many time for weeks and nothing came back. i almost quit then. when i decided to put out more music the following year, it was worse. I had songs removed from stores and never put back after trying to contact them for months. i paid to have my music on all these stores they ARE gonna be on the stores. It’s really the support team. it’s never been great or useful. i’m usually better off forgetting about whatever problem i have with them. My last complaint is the sheer amount of brain power i gotta put in just to make sure my release comes out. it should never be this hard to fix a release that didn’t come out or anything simple like that. but amuse has NEVER helped me after all these years.

개발자 답변 ,

Hey, Thanks for your message. This should 100% not be the case and I apologise if you've had issues getting in touch with the support team. Please could you send us a DM on Instagram, quoting the name you've used in your review and providing the email address linked to your Amuse account? We will make sure someone gets back to you ASAP. Thanks, Team Amuse