Amway Healthy Home 4+

Frustrating that Amway forced us to switch to a new app when the old one was working just fine — and much better than the new app. So much clutter and noise in the interface makes it much harder to find the controls and settings I need to power my Sky. Child lock also does not stay engaged anymore. Not sure why a multibillion dollar company would roll out an app that was not ready — and functions much worse than the one it replaced. Based on the other reviews, I am concerned I will lose the functionality of a machine that cost ~$1000 — all because of a faulty free app.

Thank you for your feedback! We are listening. Due to feedback like yours, we are taking another look at the controls and settings features to improve user experience. If you have any additional feedback you would like to share, please consider using our Feedback Form found in the app under Settings>About>Feedback & Ratings.

If you are having issues with features or functionality, please reach out to Amway Customer Service at 1-800-253-6500 or email at customer.service.amway.com. They are open Mon-Fri from 9am-11pm EST.

I wrote a review earlier about the prefilter reset being clunky, but it has been fixed with the update. I'm glad to see our feedback is being heard and acted upon; I expected nothing less from Amway- their customer service is usually stellar. So I added two more stars.

What would make this app even better (and there has been a slight improvement over the last version I had) is to have the option to add an "off" mode in the schedule. I use the Atmosphere Sky Mini at work, and only want it on while I'm working. I don't want it on night mode either. So setting up a schedule where it shuts off, was not clear in the old version. I am testing it out on this version and will see if the schedule I set works.

DarkLuminosity, thank you for your feedback and UPDATE! You will be happy to learn we are implementing the OFF option within the Schedule feature. Stay Tuned! As for your initial feedback: You should be able to reset your filter by either tapping the pre-filter indicator on your device OR through the app, by tapping your Sky unit, viewing Filter Status, and tapping on the Pre-filter. This will open the Clean Your Pre-filter screen that has a large yellow "Reset Pre-filter" button. Tap that button to reset. If you are unable to reset, we recommend you contact Amway Customer Service to help resolve this issue. Email customer.service@amway.com or call 1-800-253-6500. They are open Mon-Fri from 9am-11pm EST. Good luck!

I really don’t like how on this new app, you can’t manually adjust the air filter’s fan speed while it’s on night mode! Just because it’s nighttime doesn’t mean I want it going at its lowest setting the whole time. I want the lights out with it going at full blast as well so I can correct my old mouth breathing problem while sleeping. PLEASE FIX THIS AMWAY!!! 🥺

Also, the air quality map doesn’t let you click into it like the old one did to let you look around at what the air quality is in different parts of the world! That was so much fun for me to do in the old app! It made me want to use the app more! Please bring that back!!!

Cosette, Thank you for your feedback and review. We recently provided an update to the Night more fan speed issue. Please update your app to the latest version (4.0.0) by going to Settings>App Information>Update Button.

We are exploring the option to revert back to the location searching in the Air Quality Map, however, this service is provided by a 3rd party vendor that was just purchased by Google. Stay tuned!