Angel Watch 4+

It started out good but….

I have more complaints than I do praise. Great concept but the execution still needs work. When I really needed assist for our lost watch. I didn’t get any help to recover it. Thankfully, I was able to find it unassisted. Not because of the app but just a prayer and a blessing. Which brings me to now restore the device and pairing. I thought it would be a breeze but getting the watch back on track was a headache. After taking all day with customer service and just tinkering with the watch. And experience being locked out of my app for 24hour because I was using the app to much. Of course I was using the app I’m trying to fix my freaking watch. Any more annoyed but I do like the features when it does work in comparison to other kids watch’s. It has it bugs but I think these issues can be fixed . Hopefully soon.

Update : At this point I do not recommend it’s 3/15 and now Angel watch brand will not respond to any call emails or contact of any sort. I have not been able to get my issue with my watch resolved. The fact that a company is avoiding a customer is mind blowing.I didn’t expect a company to have a tantrum when you the customer is trying to get your product fixed. Wow the level of avoidance is baffling. Very displeased. Do not recommend.

I should have listened to the reviews

This app/watch is not going to give you any reassurance about your child ☹️ if anything it will just give you more frustration/headaches. The app setup was horrendous to start, and once you do get it setup it is missing half the features it claims to have. I see notifications that my child sent me a picture or message but when you open the app it’s not there. Support team will never get back to you on the issues are experiencing either. Listen to the comments, save yourself and do not buy this watch.

Can’t even log in...

I purchased the Angel Watch back in July and haven’t had time to trouble shoot getting it to work and cooperate with the former SeTracker2 app. When I logged into that app, it prompted me to enter a new password which I did and gained access to my account. I was able to set up one watch but was not showing accurate location/info. I shut the app down and opened it again where I was prompted to enter my password. Neither my old or new password worked. Resetting my password didn’t work. And now it told me I was locked out for 7 hours because of my attempts to gain access to my account. Then I went to the Angel Watch Co website and learned of this app. I thought GREAT! They developed their own app! Downloaded it and tried to create an account and it said I already have an account. So it’s the same app just with a new interface. I was able to create a new account using a different email only to again be unable to repeatedly log in to the app. Both times I’ve tried to set these watches up has been hours of hassle with no final success. I think I wasted my money. Not to mention my son (who is maybe 45” tall dropped his watch over tile floor and cracked the whole screen basically in half). While I’m hoping this is a server error that will be resolved, I have no way to verify this. And regardless, the second I can afford to buy a quality replacement, I’m ditching this app and the watches.

Developer Response ,

We're so sorry to hear of all the difficulties you've had with your Angel Watch account. Rest assured, we're here for you to resolve this.

With regards to your account, if you are able to log in, we would suggest deleting the account, calling us to reset your watches and and re-register taking care to list your account area as North America. If you are unable to log in, your spam filter may be preventing the password reset emails from coming through. Perhaps the easiest thing to do would be to call us to reset everything for you and register a new account with any other email and you will be able to register the watches like new. The purpose of the email is just to log in and account recovery- nothing more.

Regarding the location accuracy, the most accurate source (as indicated in the Angel Watch app's Map) will be GPS. The watch can also source location by WiFi or LBS. If you are outside with a clear view of the sky, the watch will connect to the GPS satellites to give you extremely accurate positioning 5m-10m.

If you are indoors and you see WiFi as your source, the watch is finding the watch's location using the IP address. This is accurate from 50m-100m. And finally, if you are neither on WiFi nor outside (i.e. in an underground parking lot), the watch will find the approximate location to the nearest cell phone tower with an accuracy of 50m-1000m.

Again, we're so sorry to hear you're having these troubles. Please do call our Support team and we will guide you through everything and have you on your way. Nothing would make us more pleased than to see your issues resolved and you getting the very most from Angel Watch.

Alex
Senior Support Manager

The Angel Watch Company
Sheridan, WY 82801