Angelcam: Cloud Camera Viewer 4+

Great Product and Support

Paul Ocasek worked on setting up two stubborn cameras for me. I can’t thank him enough. The online interface is simple yet effective for a novice like me. I added the mobile app and was up and running immediately.

System is garbage

Using the angel box is fairly simple but viewing through angel cam is horrible. Cameras frequently quit and go offline even though they view other apps just fine.

Update: I finally got it working but sadly have to tune the cameras down to their lowest setting possible for frame rates. Seems silly to get a nice clear cam then having to turn it down to its lowest quality to get it to stream. They stream fine on other apps.

The customer support is horrendous when I contacted them to help resolve the streaming. After a day I was just sent over to a self help article, which I had already done, and told that “they weren’t a replacement for my IT guys” and to just play with the settings till it worked. I am a private individual, I don’t have an IT dept.

As far as the streaming it seems to work ok, at least till I get another option up and running. Their lack of assurance as well as taking over 3 days to respond, shows they really don’t care about the customer.

Phản Hồi Từ Nhà Phát Triển ,

Hello Daniel,

Thank you for your feedback!

While we are trying to help our free users individually as well, the truth are helping our paying customers in the first place. I know it may not be ideal. That's why we are optimizing the product to make it easy and reliable, so there is no need to get help at all. In a rare case, it's needed, you can mostly get an almost immediate answer at http://help.angelcam.com or via our chatbots. Finally, you can use our community support at http://community.angelcam.com.

On a choppy video - as you described, lower bitrate helped. The limitation in these cases is almost always slow upload on a network where a camera is connected. If you access a camera locally, without Angelcam or any other cloud involved, that you can experience smooth video. Angelcam, compared to apps accessing your camera directly, offers much higher security, provides cloud recording, allows you to share incidents to other users and more.

Please stay safe, be well 🙏and keep the feedback coming!

Thank you,
Peter
co-founder and CEO

Works well

The only reason for a 4 instead of 5 is you can’t control a ptz camera.