I was excited to use this service while we were traveling over the summer and needed a way to get our mail forwarded to us in different states. It works as described, you can see photos of the mail and request it to be forwarded. However they have a forwarding fee that is varys depending on the mail center that is PER peice of mail. The pricing pages just say "Forward Fee $X each" which to any reasonable person implies $X each time you request a forward of your mail, there is also the cost of the postage for mailing but that is understandable. So imagine my surprise when I request the forward of our mail and there is a $40 fee on top of the $10 for the postage. When I reached out to their support I was told this was the mail centers doing. When the mail center reached out to me they said they had no idea this additional charge was added and that they only charged for the postage. I don't trust them and won't use them again.

Incompetents work here!! I used to get good service, for a reasonable price, when I switched addresses a few years ago. Now I’m overcharged monthly, and nickel and dimed for every additional action. First I was being charged for blank pages in a scan. Then scans became phone pics…not even lit right, squared up, and printable! It get worse! The company often hires temp people to sort and scan mail...like after holidays, Mondays, or snow days. So who knows who has pics of your personal info on their phone! And then there’s the packing. In the notes I asked for 4 pieces of mail to be sent to the same address. No one read the notes and sent me 4 items in 3 mailings…ALL AT $16 A POP! One I was charged a packaging fee for, and it simply had a new shipping label slapped over the old one. Another piece got lost in shipping. Mind you, I choose a trackable shipping method (Usually Fedex Ground) all the time! Neither Anytime Mailbox nor Postal Annex refunded the shipping. FedEx admitted they lost it, but I didn’t pay FedEx. The annex erased the assigned tracking number from the action, and customer service sounded like a 5-year old trying to understand what the problem is!! There are a handful of other mail forwarding services in Sioux Falls, and another handful in the rest of the state. DO NOT waste your time with this one...and risk your identity getting stolen.

I had a great experience with this company for over a year. Until 4/22, when I used their app to close my account. Screenshotted the confirmation from the Anytime Mailbox app that my account would close on 4/30. Then on 5/5, was notified by my credit card of a charge for the regular monthly service fee. Emailed Anytime Mailbox. Received several replies in the following exchange, including claims that it was a valid charge because it was for other services (even though the amount didn't match) and that it was for the month of April (except the billing statement showed that April had already been charged. On 4/5). But I think my favorite excuse was that it was a charge for another account at a separate location, the reason being that when my card company asked me to find info on their refund policy, guess what I found instead? A notice from Anytime Mailbox informing me that that other account had been permanently closed. Over a year before. Ha ha ha ha. Talked to Lene by phone, who sounded sympathetic and genuinely shocked this had happened, and who promised to ask her boss to not only close the account but refund the May charge. About 12 hours later, received an email stating that the request was denied because I hadn't responded to an email they sent asking me to verify the cancellation. I was shocked, absolutely shocked, I tell you, when no such email was ever delivered to either my inbox or my spam folder. If you like taking chances with your money, this may be just the company for you.

Couldn’t access the notary from anywhere but desktop (I have no webcam), customer service insisted that I could on the app… not true at all, just a message saying go to a desktop and an option to log out. Took 4 days for them to get back to me, in the meantime I had a package delivered and the facility insists that they never received it even though I have proof it was delivered there. Just no, get your virtual mailbox from literally anywhere else if you don’t want stolen packages and terrible customer service. Oh and the notary even said she didn’t know how to process their new form. They require a new form and didn’t even tell the notary? This has been beyond ridiculous.