AOL Mail, News, Weather, Video 17+

Having a problem with this new AOL 6 mail ap on my iPad. Got an email yesterday from a trusted friend. On the iPad I could not open up the link they had sent to me. In fact there was no content visible in their email. But when I opened the same email on my iPhone, all content and links could be seen and clickable. I called him and he resent the emails but same again. Nothing viewable or clickable on version on iPad but same email, all viewable and clickable on iPhone. I went through all settings on both AOL app and iPad and could not find anything to allow attachments to become viewable. HELP!!!!! I need to have this fixed on my iPad so I can see attachments! All else seems to be working but to be honest, I DO NOT like this new version of the AOL mail app. Also I have brand new iPad and iPhone that this AOL mail app is running on. I would appreciate a response to solve this issue for me. Ive been an AOL member since almost day 1. Thank you.

I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data. -BR

I will never get Gold straightened out unless I type each one in, and Category does not work, Web AOL is cumbersome and hard to read. But address book aka Contacts is pretty good. Just not in alphabetical order and cannot use more than one category, or merge categories, or change an individual’s category. If I am going to compose an email to a group/category, I cannot Compose it for two groups/categories. It really makes me want to investigate other providers. This is an old one apparently never sent, but still true. Jerome Lewis PS added: Too many Spam emails. Cannot get rid of them. Spam controls too difficult to use. Unsubscribe usually does not work. JL

PS update 9-6-22: These Spams are driving me crazy. I am about to switch to Google and I do with some contacts. The Spams consist of many things about aging and health, and they are repetitious. Camp Legeune keeps coming up, and all kinds of things about sex. .. if I try to block an address, and there are too many, it won’t work, and it says people unable to reach me will not be notified. I thought the first part was sent before.

Hi there, our support team would like to look into this, please contact them at help.aol.com. -BR

I read that this problem has been commented on a year ago and it’s still a problem. I have the newest edition of this app. AOL was working well with no problem when used in my mail app on my Apple products, but now I’ve been advised you won’t support my doing this anymore. I’m very disappointed and will begin the process of changing over to another mail service at great inconvenience after many years using AOL.

I received a response from your team which seems to be your standard response to many of your dissatisfied customers. I did as directed and the first letter still gets cut off an email address resulting in it not being sent. As I read other criticisms, this isn’t a new issue. Why can’t you fix the problem? I’m surprised your advertisers are continuing to use your company. They must not be reading the reviews. Too bad you no longer allow us to use the Apple all-inclusive email program. AOL worked well in there. I’ve been notifying those on my address list to use my gmail address instead of this one.

Read the complaints and fix the problems! Deleting, rebooting and reinstalling doesn’t work. And to suggest going off WiFi and on to a data plan is asinine. The problem is not with your consumers, it’s with your faulty product. Hire someone who knows how to fix it.

Hi Irish, I wanted to follow-up with you and apologize for any miscommunication. Our engineers would like to learn more about your inability to send emails within the AOL app and if possible more details on your experience with the email address being cut off. We are unable to replicate this experience, can you please share with us what device you are on and its operating system? Can you let me know if by any chance the email you are trying to send is saved in your "Draft" folder and if the email address is being cut off there as well?

Lastly, we want you to know that you can continue using your AOL account in the Apple mail client, however, you need to follow these steps to ensure your account remains secure: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in