Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.
Note that certain features are available only in select countries or regions.
Performance improvements and bug fixes
Ratings and ReviewsSee All
Only call, not text like they say
Now this is a “small” issue to most people, but not for me. I travel to a lot of different places. Just in the past week, I was in England-France-Italy. I am now in Italy and I realize my photos were blurry. At this point, I didn’t realize that the optimize photos setting was turned on. I log out of cloud and log back in, all those photos that were optimized are not on the cloud which it won’t even tell me how to get it. May I mention I have no service where I am and I cannot call. I needed to chat with text in the app because I’m on WiFi. They say you can chat, but you cant. It’s only call.
So many problems that are “working as designed”
Basically this is an amazing example of terrible UX, you can use this as an example when teaching college students what an example of backend UX looks like. ONE: If your internet connection cuts out (for instance if you are riding the subway), for some reason you are not allowed to continue typing — every other app just won’t send when there’s no connection but this app just refuses to let you finish the sentence you are currently typing. There is no reasonable excuse for this. TWO: if you are in a foreign country and you contact support, for some reason the AI thinks your location picks the language and not your Apple ID. Seriously just because I’m in France right now does not mean I am fluent in French. Who “designs” this nonsense??!? THREE: “We’ll send you notifications when messages are sent” ... this is mostly false. You probably will not get notifications and the representative on the chat will end the chat.
Poor Interface Integration
I had an issue attempting to change my Apple ID on my iPhone. The system would not allow me to update any old application, asking me for the password to my old Apple ID that I had deleted through Apple. When looking though the listed browser options for “apple customer support”, I noticed that there was an Apple Support application in the iPhone App Store. Unfortunately, when navigating the application designed for support, there is no easy option to communicate with a support rep, and my technical issues are not listed. With the application on the phone, any attempt to scout the Apple website for support needs will automatically redirect me to the home screen of the support application. Please adjust the support application to pre-open support content associated with the link request from the initial browser search.
- Apple Inc.
- 54.6 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © 2019 Apple Inc.
With Family Sharing set up, up to six family members can use this app.