Description

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries or regions.

What’s New

Version 3.3.3

Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5
3.1K Ratings

3.1K Ratings

CookiesnCreamer ,

Only call, not text like they say

Now this is a “small” issue to most people, but not for me. I travel to a lot of different places. Just in the past week, I was in England-France-Italy. I am now in Italy and I realize my photos were blurry. At this point, I didn’t realize that the optimize photos setting was turned on. I log out of cloud and log back in, all those photos that were optimized are not on the cloud which it won’t even tell me how to get it. May I mention I have no service where I am and I cannot call. I needed to chat with text in the app because I’m on WiFi. They say you can chat, but you cant. It’s only call.

Ceekay Mars ,

Apple feedback

First off, Apple Communities is trash, they removed my comment and question about OS 13.0 not being available for iPad mini 2 because it made them look bad. The UI and features are horrible on IOS 12 and earlier and now that an amazing makeover has happened they decided to leave my device off the list. This device works perfectly fine, I understand not servicing obsolete device hardware but denying customers access to their own devices capabilities by not supporting OS updates for our devices is ridiculous and a ploy to force us to upgrade to an even more expensive device. Eventually apps will stop working altogether because of compatibility issues and I already can’t download the newest version of Apple Support app for customers. I’m sick of Apple, the only good thing about the company is the customer service people that have to put up with working for a horrible employer while taking angry customer calls. I doubt this was Steve Jobs dream for Apples future, he seemed to genuinely care about the customer experience, that dream died when he did.

Not-Mozart ,

So many problems that are “working as designed”

Basically this is an amazing example of terrible UX, you can use this as an example when teaching college students what an example of backend UX looks like. ONE: If your internet connection cuts out (for instance if you are riding the subway), for some reason you are not allowed to continue typing — every other app just won’t send when there’s no connection but this app just refuses to let you finish the sentence you are currently typing. There is no reasonable excuse for this. TWO: if you are in a foreign country and you contact support, for some reason the AI thinks your location picks the language and not your Apple ID. Seriously just because I’m in France right now does not mean I am fluent in French. Who “designs” this nonsense??!? THREE: “We’ll send you notifications when messages are sent” ... this is mostly false. You probably will not get notifications and the representative on the chat will end the chat.

Information

Seller
Apple Inc.
Size
54.6 MB
Category
Utilities
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
Copyright
© 2019 Apple Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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