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Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. If you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. And if your device has AppleCare+ coverage, you can order Express Replacement Service so you don’t have to wait for a repair.

Note: Availability of service options and features may be subject to certain restrictions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.4

• Get Express Replacement Service for devices covered by AppleCare+ (US only, certain restrictions apply)
• Using iOS 15, it’s easier than ever to buy additional coverage for your Apple Watch or AirPods
• Updated compatibility for iPad mini (6th generation)
• Performance enhancements and bug fixes

Ratings and Reviews

3.7 out of 5
10.3K Ratings

10.3K Ratings

(MARTINI) ,

Had great support from this Apple store APP!

No, I didn’t get paid to do this review and I’m a real person, even though it took some time, they (Apple support) did finally solve the issue and replaced the iPhone due to a ‘hardware’ aka: panic full failure issue. I screen recorded all the information so the support staff could see the issue, apparently I’ve terrible luck with Apple products but Apple did and has kinda currently resolved the issue. Not sure who is doing what to these iPhones or my Apple products I’ve gotten but Apple support did make me the appointment for the store, the store looked over everything and saw the issue firsthand so there was something (see I can’t make it up). We will see how it goes with this replacement and go from there. I’ve only had to log over 200 hours dealing with these Apple issues this last year, than your lucky stars you’re not me.

Jong ponytail ,

Fantastic!

I am truly impressed with this app. Yes it starts for giving all kinds of articles you can read for help and then it asks you what the problem is and gives you the opportunity to “chat“. When the virtual assistant couldn’t help they sought another specialist. It was like talking to a person. Like I was in the Apple Store talking to one of them and they always seem to care about what your concerns. That’s what it was like and when it was done I thanked them and they responded with a beautiful text one that not only thanked me for being a member of the Apple family but gave me encouragement in my endeavors. They really made me feel like I was a member of the Apple family . The experience really made my day! Thank you Apple!

Kariel SG ,

Great Service

I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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