Apple Support 4+

We’re here to help

Apple

    • 3.8 • 18.9K Ratings
    • Free

Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.

What’s New

Version 5.4.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
18.9K Ratings

18.9K Ratings

BarbeeAnn ,

Outstanding Support

I’ve owned quite a number of Apple devices and loved them all. I’ve had to rely on Apple Support many times. I’ve found them to be extremely helpful and take all the time necessary to answer any questions and provide invaluable assistance. This is true online, by message, email, or at the local Apple Store I go to. In particular their phone support and local store are out of this world. They’ve stayed on the phone with me for hours at a time. All the people I’ve talked with are so kind and pleasant to talk with by phone or in person. I highly recommend Apple if you want a fabulous support team.

Mikejb31 ,

Apple getting worse with “progress”

I’ve had every iPhone since the iPhone 3. Now I’m on the iPhone 15 pro max, which is marketed as the best one ever. The battery is at 100% efficiency yet the phone has to be fully recharged twice a day with minimum usage or kept plugged in for constant usage. The action button is the worst idea ever. I loved just being able to switch sound on or off. Now I have to go into my settings for everything. And the only one that works is the flashlight, which is pointless because it’s also on my Home Screen. Oh and the health sleep settings made me late for work. My alarm did not go off when I set it because my sleep settings ended after my alarm time. I never even set it by the way. The phone decided all that for me. I tried using the Apple support app but the bot couldn’t understand the problems, no human called me, and I gave up. I begged Apple to swap me back to my previous model and it wasn’t an option so now I’m stuck with this intolerable thing.

Oli Jon ,

Apple Support is the inner most circle in H*ll

I need to change my country of residence for my Apple ID which is the mosr futile task ever. I cannot change because I have $0.46 in my account and it must be $0.00 for that to be possible. I am currently in the ‘Check your balance / Request Apple Support / Check your balance’ loop of immense aggrivation. There are thousands upon thousands of people in the same situation and Apple hasn’t been able to address this. Apple Support is incapable of fixing this thing that has aggravated users for many years which means there is very little support to be had at Apple Support.
If by chance this is read by an Apple person, please transfer the $0.46 to Apple as my contribution to the development of Apple Support division which seems to be lacking in resources all over. I just want to change my country of residence which should be a simple thing to do, but Apple has managed to thwart my efforts at every turn. Shiny products, very little substance.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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