Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: Some features are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at See for the Apple Privacy Policy.

What’s New

Version 4.2

• Updated coverage details now displays more information about your benefits and service options
• Get reminders about your upcoming reservations sent to you by text message or phone
• Performance enhancements and bug fixes

Ratings and Reviews

3.7 out of 5
8.4K Ratings

8.4K Ratings

km2423 ,

Help is immediate

I started using Apple products very early in computer life around 1990. Support was irritating at best. Today this app is a super success. I have used it twice. Both times turned my iPad Pro back to original functioning. The first time they called on the phone after chatting about problems. The second time the chat person had lists of solutions. We tried some together the pad improved. But the return to original occurred after I reviewed the solutions and tried one I hadn’t tried. Sure enough it was two of the discount chargers that I had purchased from an unnamed vendor. Problem solved I am happy Thank you Apple Support

RoseGirl9999 ,

I really need your help

When I download the app Apple support I’m having huge problems with that. I used to be able to print conversations out so I have a reference and now I can’t anymore. You took that away with all these updates I wish you would put it back so I can look at the case IDs and go back and print them later now I cannot and I need those and every time I keep getting lost connection or kicked out of the conversation when doing the live chat option and all of that I’m having problems you have no idea. Please put that option back because last time I had to go back in the conversation during it and copy and paste everything. And how long do these cases last can you close them and can you re-open them if you need to to or I need to. And I constantly get disconnected all the time. And it’s hard to describe my problems and find out which is the correct department for each problem because I have too many so stressful.

guille1677 ,

Account help

This guys have no access, they can only help you with stuff you can do on your own. I am very disappointed with the help I am getting. I have my Apple ID set up to administrator for my family, and I have 2 kids in my home. I created their Apple ID and put them under my account. And now that I got them a new iPhone. I can’t remember their password. And I have to wait 14 days before they can unblock the account. (And give us instructions )That is 14 day that someone can steal their phones or kidnap them. And I won’t have any way of tracking them. And I can’t delete them from my account and create them a new Apple ID because they are minors and I need to transfer them to another family group. This is ridiculous. Looks like apple did not put I of effort into the family sharing feature. As if everything was rushed. Might have to switch to the new galaxy. It seems to be way better than apple.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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