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Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: Some features are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.1.4

• Performance enhancements and bug fixes

Ratings and Reviews

3.7 out of 5
8.1K Ratings

8.1K Ratings

km2423 ,

Help is immediate

I started using Apple products very early in computer life around 1990. Support was irritating at best. Today this app is a super success. I have used it twice. Both times turned my iPad Pro back to original functioning. The first time they called on the phone after chatting about problems. The second time the chat person had lists of solutions. We tried some together the pad improved. But the return to original occurred after I reviewed the solutions and tried one I hadn’t tried. Sure enough it was two of the discount chargers that I had purchased from an unnamed vendor. Problem solved I am happy Thank you Apple Support

DRKRC862 ,

Worst Customer Service than even Comcast

Honestly I’ve never had so many issues with a company when trying to PURCHASE their $550 product!!! I’ve had to call 4 separate times, I’ve been shifted around to many different representatives who can’t figure out the solution of how to apply the account BALANCE on my same appleID to my purchase (which I only have because they botched my original order and refunded me for initially). They are the ones that said I had to wait for the refund on my account and place a new order, instead of the common sense customer service solution of replacing my order since I still want the original product I should have received 6 weeks ago!! Now the representative convinced me to add an additional $150 to my Apple account, stating that would work, and it did not- so I’ve now spent additional money with them that they can also see on my account, but I cannot use to purchase anything! This is insanity. I’ve been on the phone with them for 2 hours (currently on hold AGAIN to talk to a DIFFERENT representative (5th one today)) and I’m further away from a solution than when I started. I don’t even want my Apple Watch anymore if this is how they treat their customers. Get it together Apple, I buy all your products and I’m beyond disappointed with this service.

non valued costumer ,

Non valued costumer

I am writing this review totally disgusted. I purchased an iPhone 11 three months ago and it is defective. I’ve spent 9 1/2 hours it’s been a week since I’ve been out of a phone and I still sit here feeling as if I don’t matter whatsoever have been treated very rudely and disrespectful by supervisors. I’ve paid for something that don’t work on your behalf and my outcome is I have to pay out of pocket to fix this only to wait days to have my phone replaces. I as a costumer should have a working phone be compensated for my time and pain and suffering. I feel apple has no problem taking my money for the four apple phones I’ve purchased but don’t have the means to provide me for what I’ve paid for. Your costumer service and not providing me with what I’ve paid for has me in tears. This is so unfair and wrong so much so that I believe I need to get a lawyer to be heard and understood as a costumer. Thanks for the phone I purchased that don’t work that’s made me lose my job! Tanya Gile

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Search History
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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