Performance improvements and bug fixes
Ratings and Reviews
Only call, not text like they say
Now this is a “small” issue to most people, but not for me. I travel to a lot of different places. Just in the past week, I was in England-France-Italy. I am now in Italy and I realize my photos were blurry. At this point, I didn’t realize that the optimize photos setting was turned on. I log out of cloud and log back in, all those photos that were optimized are not on the cloud which it won’t even tell me how to get it. May I mention I have no service where I am and I cannot call. I needed to chat with text in the app because I’m on WiFi. They say you can chat, but you cant. It’s only call.
2 stars for not submitting my payment for Apple are
I submitted my payment for AppleCare+ on both watches after switching from one to another. The app didn’t take my payment as I thought it would. Unfortunately I waited for emails for receipts, for days, then I lets go of that wait with thinking Apple will place that order on file and put those devices on coverage plan. No, it did not do that. I have no proof of payment, no receipt. And I have no coverage on both watches because of past timeframe deadline for eligibility. First watch I got, I suddenly make a payment through this app. Then I gave that to my husband after wiping out info, I paired my second one- I quickly put that on plan through this app. I got NO receipts on both.
Great support for chat for any purposes, except this issue by phone call when chat not available as an option. Even senior advisor couldn’t take care of this. So unfortunate!!! I’m stuck with these watches with no coverage for any future physical damage! DON’T BUY APPLECARE PLAN THROUGH THIS APP!
So many problems that are “working as designed”
Basically this is an amazing example of terrible UX, you can use this as an example when teaching college students what an example of backend UX looks like. ONE: If your internet connection cuts out (for instance if you are riding the subway), for some reason you are not allowed to continue typing — every other app just won’t send when there’s no connection but this app just refuses to let you finish the sentence you are currently typing. There is no reasonable excuse for this. TWO: if you are in a foreign country and you contact support, for some reason the AI thinks your location picks the language and not your Apple ID. Seriously just because I’m in France right now does not mean I am fluent in French. Who “designs” this nonsense??!? THREE: “We’ll send you notifications when messages are sent” ... this is mostly false. You probably will not get notifications and the representative on the chat will end the chat.
- Apple Inc.
- 50 MB
Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2019 Apple Inc.
With Family Sharing set up, up to six family members can use this app.