AppLights 4+

These lights were great the first season. Second year we had to exchange two strings which was possible thanks to Home Depot customer service. This year two more strings out. HD is will to exchange again but we’ll have to travel to different stores to see if the other stores will give us the same courtesy. HD is not at fault. It’s the company that makes this substandard product. And even worse customer service. We contacted AppLight customer service via e-mail and went back and forth three times with questions and answers only to finally be told they have a 90-day warranty. The back and forth could have been avoided had they been up front from the start. I do understand limited warranties, but I understand customer service even better. I would expect an exchange or replacement had I gotten at least 2-3 good years out if the product but after only one to have different sets malfunction speaks to the quality of the product. We spent about $800 on these lights only to now have them not value us as customers. AppLights gets no customer loyalty from me. I suggest trying a different brand as this company does not make a quality product and on top of that does not value its customers. I give them one star only because zero is not an option. Signed, an unvalued customer who is also a customer service professional. I expect more.

I spent a lot of money on these lights. Between the candy canes ,the icicles,the C7,C9, the tech tree. As the other user said mine worked out of the box. I have no more then 5 per power outlet and all on GFCI's. well I would say at least 20 boxes of lights not including the other accessories they sell, and I have returned 8 boxes and replaced them with a new set over the last couple weeks. After speaking with someone from customer service they said it was just a bad batch with wiring issues so I said no problem. I'll give it another shot. Yet again another string stopped working to were only half of it lights up and the other half is either off or completely different color and out of sync. Terrible thing is not o my the money I spent on these but the time to put them all up as well. I had people stopping at the house to watch the lights but now I don't turn them on and xmas is a few weeks away. So I do not recommend these as I will now be returning all the boxes back to Home Depot and talking with the maker off applights again smh. My kid loved to watch these when they would actually work.

The app lights are a great idea, but it would be much better if the user could have more control of the lights such as setting the light color for each bulb, up to 8 in a row and then selecting effects. If the app controls the light in each socket, then this should be possible. For example, if I wanted to go green (1), red (2), white (3)... Every 3 bulbs would be green-red-white. Since there are 24 bulbs in a strand, you could have divisors of 1, 2, 3, 4, 6, and 8 for custom control of the color sequence. The Christmas color options are not very good. Since the LED's are multi color, we should be able to choose our own colors too. The same goes for the spotlights too. We need more control of each individual light.

I want to know if these options will be available on my existing lights in the future, otherwise I will return all 7 sets. I think they are too expensive unless these options will be available on the current sets in the future.