The new Aptive customer app MAKES YOUR LIFE EASIER by allowing you to:
· Upload pics of your pest problems DIRECTLY to the app to allow your Service Pro to better target your problem areas
· Schedule a free reservices anytime (no need to call the branch)
· Message your branch directly
· View your last service date & upcoming service date. Send date/time change request
· And much more…. (Write a review, refer friends, see Seasonal Pest Report, etc.)
Some bugs fixed.
Ratings and Reviews
So much better than my last company!!!
So helpful and easy to use! It wasn’t working at first but once I just said I lost my password, it reset it and it worked like a charm! Best bug company I’ve ever had!
Poor initial experience
Poor user experience with the onboarding process of the app.
1. Why didn’t my regular Aptive password work on the mobile app login?
2. Now it appears I have 2 passwords, one for mobile and one for website?
3. But the mobile one is only temporary and I should be able to change it but there is no place in the app to do so. Only “My Account” but that takes me to the website using my other web password!
4. So if I change my web password will that be effective for the app also? Who knows? Totally unclear (but I doubt it).
5. Also, when registering, there was no prompt as to how to enter my phone number. Only after failing did I figure out that it wanted only the digits, no dashes or other characters. Tell me that in advance!
So bottom line, bad UI/UX on the whole signup/signin/password front.
Free Reservice Doesn’t Work
The first thing I tried to do with the app was take a picture of a spider I killed so they would come back and spray again. The free reservice option of the app would open but stay on the spinning loading thing forever until I closed the app. I closed the app and tried again, same result. I deleted the app and downloaded it again, same result. Basically the only thing I wanted with the app doesn’t work. We signed up to stop the spiders inside the house. I haven’t seen a drop in spider count inside the house.
- Aptive Environmental, LLC
- 19.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Catalan, French, German, Italian, Polish, Portuguese, Simplified Chinese, Spanish
- Age Rating
- Unrestricted Web Access
- © Aptive
With Family Sharing set up, up to six family members can use this app.