ARB Fridge Connect 4+

Always says running

App always says compressor is running even when off...

Developer Response ,

Thank you for your feedback. This should not be the case, please contact our ARB USA tech team for support (866) 293-9078.

Nearly useless

I thought I’d never write a bad review of any ARB product (true hardcore fan of all ARB products) but this app is embarrassing guys. As everyone has noticed, the instructions need updating. Make sure you read the PIN number before plugging it in and then wasting time trying to figure why your phone won’t pair. Silly from the get go. The app could sure use an update. It’s very basic at best and quirky. Could definitely use some basic push notifications such as others have mention. It doesn’t seem to be accurate. Sometimes I can adjust settings and sometimes not. I’ve done everything from disconnecting the module, disconnect power, reinstall etc etc. one day it’s ok and the next it won’t connect. Today I can’t adjust any settings. I mainly liked the idea of being able to turn it on standby remotely and then back on through my iPhone. Today that won’t even work as basic as that should be. I’ve hardwired the fridge (series 2, 60L). Love the fridge. But extremely disappointed with the app. Please source a high school techy and get it upgraded it please!!! Can’t be hard in today’s age. However, Still a fan of ARB tho.

Developer Response ,

Hi there, thank you for sharing your feedback. If you're still experiencing issues connecting, please give our ARB USA tech team a call for support (866) 293-9078.

ARB Clearly doesn’t care

Only 17 reviews and 2 stars and no update in over 2 years. Nothing says I don’t care better than that.

Low number of reviews is probably because it’s a pain to connect. I’d like to meet the product director who signed off on the design of a tiny connector on the end of a flimsy ribbon cable to mate with a recessed connector. I spent a ridiculous amount of time to get that in there and seated, only to have to not work, because it won’t pair. If I’d come here first and saw the poor reviews and no update in years, I wouldn’t have spent the time on it, time I’ll never get back.

“Let’s make a great fridge and then we’ll add a gimmick to it and mess with our customers by making it a really poor design and then we’ll ignore them and the software”.

Thanks.

If only zero stars were permitted for a review. I thought Apple had standards for what they let in the App Store? Responding to customers and updating the software to provide a decent experience to get decent reviews apparently isn’t one of the standards.