Arby's - Fast Food Sandwiches 4+

When placing mobile orders through an app:

1. If you have a drive-thru, A) customers should ne able to specify how they want to pickup, not default to making people get out and walk in to get their order; and B) you should be making the food fresh when people roll up. Not forcing people to choose between ASAP (ready in 5 min) schedule it 30 minutes or more out. The result is, you get there and your food is going cold or you have to wait 10 minutes or more for them to finish making it. Just make it when we get there. You already do it for people using the drive-thru anyway
2. Why can’t we report when something went wrong with the pickup order but we don’t find out until we get home? It happens all the time. Today, they forgot my bloody curly fries. I know , I should check the bag before I leave but sometimes you’re in a hurry or hey, you don’t like being stared down by the 2 employees at the counter while you check their work.
3. Let us add sauce in the app. Straight from the menu. You can get as much sauce as you want in restaurant but Arby’s treats it like gold when you go through the app or drivethru. Don’t have packets? Try little plastic cups with lids. It’s not rocket science.

UPDATED REVIEW: Restaurant added mobile ordering which was a big improvement BUT… COUPONS and DEALS PLEASE and actually have them and not an empty deals page! Once you add those it will be a very good app. ALSO, please follow the example of other restaurants like McDonald’s, Burger King, and Wendy’s that have unlockable food rewards. For example for every so much you spend you get points which can unlock free food. If you want me to eat at Arby’s more then do this otherwise I’ll eat at these other places which value me as a customer more than you do.

ORIGINAL REVIEW: The restaurant is fine as I love the food. But 3 Major Issues: 1:) No option for mobile ordering - This is a must for a restaurant app and without it this app is useless. 2:) No Coupons / Deals - Your Arby’s app hasn’t had any coupons for a long while now rendering this app useless. Most other places have coupons / rewards. Why don’t you? Stop being greedy. 3:) No Rewards Program - The more you spend the more points you can accumulate to get free food. I suggest Arby’s Corporate study the apps from Wendy’s and Burger King to see how a restaurant app should be done. Because your current app is pathetic.

Ordered from the app. Showed up 30 mins later. Well outside of the time I was told to arrive. Show up and the door is locked because they’re short staffed, so I proceeded to the drive thru. I get to the speaker and let them know I’m here for a online pickup. They say back that there’s nothing showing for any mobile order, despite me having a confirmation email. She tells me to pull around to the window. After waiting 15 additional minutes waiting to get to the window, I’m then told there that there is no order, and they could not make it without me paying again even though I was charged. I then called customer service to try and fix the issue. When I spoke to the rep, she hurried me through the refund process without even trying to save the order and quickly ended the call. The lady I spoke to sounded like she does this exact function all day. Disappointing. They say they got the meats, but I cry foul! Where’s the beef? 😒