I love aritzia and I love the design of their website. However, I think the app is bit lacking right now, while there’s nothing wrong with the design or layout (which look great by the way). I am experiencing a lot of difficulty signing in and overall it is taking extremely long for anything on the app to load. I am really disappointed in how slow the app is but I understand that it did just launch so maybe this will be resolved over time.

“The new Aritzia app is absolutely fantastic — stylish, intuitive, and exactly what fans of the brand have been waiting for. From the moment I opened it, I could feel that same high-end boutique energy right in my pocket. The feed of curated outfit inspiration made it super fun to scroll through, the ‘Shop the Look’ feature let me pick out complete looks without any hassle, and the Closet feature (tracking my Aritzia pieces across online, in-store and in-app) is genius.The design is sleek, modern and aligns perfectly with the brand’s ‘Everyday Luxury’ promise. Ordering felt seamless and the early-access drops are a major bonus. If you’re an Aritzia lover, this app just elevated your shopping game. Highly recommended!”

This app is a total scam. My cart showed discounted prices and free shipping, but after I placed the order, I was charged full price plus an extra $7.50 for shipping. That’s deceptive and unacceptable.There’s no proper way to manage or cancel the order — the “Manage My Order” section doesn’t even work. The app crashed within an hour after I placed the order. I called customer service right away, but no one answered because it was “outside of business hours.” When I called the next day, they told me I couldn’t cancel since it wasn’t done within 30 minutes. How is that even possible when the app was broken and support was unavailable?The entire system is full of bugs and feels like it was launched without any testing. Aritzia really needs to fix this — it’s misleading customers and taking money unfairly. I’ll never use this app again.

So incredibly frustrating. My total was $650 and after checking out, my credit card was charged $850. Went back to calculate it on another account and took a screen recording so I have proof of the proper total being $650 so I contacted Concierge and they never picked up on phone or live chat. I did this all within 30 minutes of checking out btw. Customer service is awful and I was worried they wouldn’t believe me contacting within 30 minutes so I also sent an email but after almost a week, still no response. So disappointed and also crazy they couldn’t even take Apple Pay. Still waiting for get a refund of the difference and I couldn’t cancel the order so the items came already.