The ARRIS SURFboard mAX™ Manager by ARRIS is your key to set up and manage your advanced ARRIS internet system.
The SURFboard mAX system is the world’s first WiFi 6 Whole-Home Mesh system. Advanced tri-band radios deliver Gigabit internet speeds throughout your home/office, with up to 400% greater range (with connected 802.11ax devices).
The ARRIS SURFboard mAX™ Manager app easily guide you through your system setup to get your home network up and running quickly and securely. After the initial setup, the [app name] app is your network’s control room, where you can securely and easily manage your advanced system settings.
•Step-by-step guide to get your system up and running in minutes
•Perform system speed tests to check the internet speed and overall system health
•View connected devices on your network, check connection health, and even data usage
•Securely and conveniently manage your network from anywhere through our secured remote management
•Enable a secure,separate Guest Network with easy-to-share credentials for your guests
•Schedule or pause internet access to certain profiles, to manage screen time
•Automatic updates delivered to your system easily update your system with security updates and performance improvements
For more information about the mAX WiFi sytem, please visit https://www.arris.com/surfboard/products/max-mesh-wi-fi-system/
- Performance improvements
Ratings and Reviews
It’s working !
The app is stable now, I tested connected and not connected to WiFi network... no crashes!
Below are the beginning reviews when the app and the product were released for the first day.
Only the last paragraph is still available.
Not working, it crashes all the time and after rebooting you can’t login back.
After I spoke with customer service I deleted everything and installed again from the beginning ...Now it’s working, for how long? I can’t say
Update after one day:
I’m out again.... I can’t login back so, I’m back to the square one.... ,,setup again the all system from the beginning “....
The irony is I paid for this fun $700
Update after two days:
It’s working again... but, I don’t know for how long...
They need to work on it and give us an update.
Update after five days: it’s still working so, I’ll increase my rating to 4 stars .
<<The Arris routers are working very well and continue to do it even if the app crashes...no problem there...but, I can’t access them without the app, isn’t no other way to connect to them if the app crashes>>
My review is complete!
I can’t make any update on it....not without a wired connection to control the router... as a backup.
Developer Response ,
We apologize for your negative experience with our app. We can understand how frustrating this is for you. We want to make things right, so we request you to get in touch with ARRIS Technical Support by calling us at 1-866-757-3598 for live support and we’ll make sure that your issue is resolved
Also not working
After set up worked but than crashed. Keeps asking to sign in again and set up router again even though it’s set up.
Called support. Had to do set up and registration again. After that app worked as it should.
Developer Response ,
Dear Tomj1949, We apologize for your negative experience with our app. Arris is committed to provide great customer service and we would be glad to assist you with your issue so please get in touch with ARRIS Technical Support by calling us at 1-866-757-3598 for live support and we’ll make sure that your issue is resolved
Just purchased Surfboard Max Pro (2) pack and the app worked perfectly!!! Installed everything including updates in about 30 minutes
Attaching devices worked great and things work great so far!
I don’t see the ability to prioritize devices tho, so hope that will be a future enhancement
- ARRIS Group, Inc.
- 92.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 ARRIS International plc. All rights reserved.
With Family Sharing set up, up to six family members can use this app.