Ascension Online Care features virtual urgent care so that we can be here for you and your family 24/7 with care that fits your schedule. Get the care you need, online anytime, wherever you are – at home, at work, or on the go.
Ascension Online Care is 24/7 one-on-one, personalized care where you and a doctor have a video chat using your mobile device. We work quickly to understand you and your unique situation, so we can provide the care you need. And it’s secure and private.
Getting started is easy:
1 Download the Ascension Online Care app
2 Create your profile and tell us about your symptoms
3 Start your video visit and talk to a doctor
We’re here to treat you and your family for a wide variety of non-emergency symptoms and conditions, including:
• Sinus or upper respiratory infections
• Eye infections
• Sore throat/strep/cough
• Seasonal allergies
• Urinary tract infections
Have a favorite pharmacy? If you end up needing a prescription, we will send your prescription to your preferred pharmacy. Just add the pharmacy information when you are registering for your visit.
If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
Ratings and ReviewsSee All
So convenient and quick!
This is the most easy and convenient way I’ve ever been able to see a doctor! It was late in the evening, I had a stuffy nose and sinus headache and I didn’t want to leave the house - I was connected within 5 minutes and had a great visit with a Family Medicine doctor. She took time to talk to me about my symptoms and then sent my prescription to my local pharmacy. Start to finish, 15 min tops! And all from my couch! I was feeling 200x better by the next morning. I’m so excited that this option exists and even more exited I could use my HSA dollars to pay for the visit! Also love that I can send a visit summary to my primary care doctor to be included in my files!
I have tried this service a few times now. One time it took me 5 hours to speak to someone. I get assigned to a doctor and wait in line until I’m the next patient to be seen (mind you many times throughout the waiting process it appears they add people in front of me because it will get longer multiple times throughout the wait) and then I’ll get a notification that says the doctor is reviewing my file and then I’ll immediately get another notification that I’m being transferred to another doctor where I have to wait in line again. I’m currently waiting for the third doctor tonight and it’s been over 4 hours. Ridiculous. Originally the wait had 3 people ahead of me and as of right now there are 5. This currently is a difficult time because we are all advised to not leave the house if we can avoid it. I felt relief when I found out about this service but I can’t express how frustrating it really is. The app also does not have any clear way to contact customer service. after looking around I finally found a phone number. However as I mentioned I’ve been waiting over 4 hours to speak with a doctor and don’t even want to think about how long it would take to reach someone in customer service.
Developer Response ,
We try very hard to meet expectations and we regret that we have not done so in this case. We're here to listen, if there is any additional feedback you would like to share with our team, feel free to reach out to us at firstname.lastname@example.org.
Line was too long
Just after COVID-19 lockdown on a Friday, March 13th I returned from traveling via airline. Eleven days later I started to run a low grade fever with coughing and decided it was bronchitis again. Called Urgent care on Friday, March 27th who told me not to come in and was referred to Ascension so I downloaded this online service to get antibiotics for chronic bronchitis. There was 28 ahead of me and I got dumped with message “Physician not available” then logged back on and 41 ahead of me. Tried again on Saturday and could never get a physician as the lines were too long. I understand there were probably not enough available because of COVID-19 and lines were too long as a result. I could not get my primary doctor either. Many emergency rooms were locked down too so I tried to treat myself but without antibiotics I would not be successful. On Sunday after low pulse oxygen, my wife called an ambulance. At the hospital they begin antibiotic treatment as I now had pneumonia but was isolated with COVID-19 precautions until I tested negative. I spent 5 days in the hospital. If only I could have talked to a doctor and gotten oral antibiotics. So I feel that the fact I could never connect with an online physician did not serve me well.
Developer Response ,
Thank you for your honest review. We would appreciate the chance to work with you personally; could you please reach out to us at email@example.com at your convenience? We hope to hear from you soon.
- Ascension Health
- 157.9 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Infrequent/Mild Medical/Treatment Information
- ©2020 American Well. All Rights Reserved.
With Family Sharing set up, up to six family members can use this app.