Screenshots

Description

**Prerequisite for this app: Aspect Workforce Mobile must already be installed at your company for this app to work properly. Before downloading, confirm with your company’s WFM admin or IT department that this app is available to you.**

Aspect Workforce Management Mobile provides immediate access for agents to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide tools to track schedules, agent requests, as well as intra-day performance statics "on the go".

Agent Functionality:

- View individual agent schedule data

- View existing and add new Workforce Management Exception Requests

- View personal account balance data

- View agent productivity statics

- Ability to receive push notifications

The Enterprise Edition includes the ability to receive notifications.

* Additional services and installation required for this functionality.

*The application requires the ability to access an internet connection to receive push notifications as well as any other activity and functionality (view schedules, make requests, etc.)

What’s New

Version 2.5

This app has been updated by Apple to display the Apple Watch app icon.

Added localization for UK.

Ratings and Reviews

1.8 out of 5
207 Ratings

207 Ratings

Asurion. ,

Does not work all the time.

I like this app it makes it so much easier for me on my day. I love being able to shift slide, I would appreciate if I put a set schedule time it’ll be that way the next day too. 2 times now issue where I put my time checked the night before was still that time come in the time I changed it to all of a sudden now it’s back at my original time. And of course when you need something to work it actually decides not too. It took me 1 hour and 30 minutes to log into the app and of course. When I say can you change it because I worked the full 8 already nope I have to finish my shift or it’s an occurrence. I would appreciate if this app actually would fully work a lot of people depend on it and I feel extremely sorry for people who change it and go through it with a 10x worse situation. I would just like it to actually work and not change my shift once that gets resolved I’ll give it 5 stars because I love being able to choose what time to come in when it’s available.

Developer Response ,

We are sorry you are having issues with the app and appreciate your detailed feedback. The WFM admin team at Asurion should be able to help. Or if you have already tried that, please send us an email to APS.AMER.CI.AppSupport@Aspect.com with your name and Asurion company name so that we can work with your WFM team to assist you. I am forwarding your input to our app team right now. Thanks, Shelley Hofman, Aspect Software

MysticMan_09 ,

Never Works now

This app is useless. Me and my co workers have been trying to move our schedules for weeks now, some people have had to leave, been let go from the job because they couldn’t come in on a day they couldn’t move, etc. There are times when u can’t even login properly let alone actually move your days. I don’t want to hear well it’s probably how your job has the app set up, I remember when we had the app set up and nothing has changed since we started using this product. And because this product does not work we are losing good people who can’t simply move their schedule so now WF is costing us money. I would say the typical fix your app, but let’s be honest you people will not even lift a finger to do anything.

BrizzyBlayze ,

The app serves a purpose

I love the idea of the WFM app and the ability to request changes to my schedule but the app is kind of slow and often has to be restarted multiple times before can load. The app is great when it works. The ability to Move my schedule is the best! But I got a new device and was able to register my device after a bit of trouble but it did get straighten out. Although I have troubles with the app it is still well worth using if you like to have the ability to modify you work schedule. I hope there is an update that will make the app load faster. Thanks

Developer Response ,

Thank you for your feedback! We are glad to hear you like the app. For any issues, you can work with your corporate WFM admin to fix, but we are happy to help too. Send an email to APS.AMER.CI.AppSupport@Aspect.com with your NAME and COMPANY and we will work with your WFM team to resolve problems. Thank you again for your feedback, we really appreciate it. -Aspect Software

App Privacy

The developer, Aspect Software, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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