Aspiration Spend, Save, Invest 4+

Literally, the Best Online Bank

I love this service. They’ve made so personally I don’t even use a big bank. I don’t even use a local bank or credit union. Linked with CashApp you can do everything. The direct deposit works well. The check cashing has worked every time. If I need to add physical cash I just do it thru CashApp, where you can go to places like Walgreens or many convenience stores. I’m self employed, so it’s all easy as all my cash comes digital anyways. The processing times are lightning fast.

Not only that, any time I’ve had an issue, their customer service is super fast and responsive to resolve it quickly. I’ve only had a couple times where deposit was frozen for a day because of maintenance. The card is sleek. You can plant trees based on your preferences in plant your change, which rounds up purchases. I’ve planted almost 800 trees, and got $75 in rewards back. They also have a built in investment stock in red wood forests with great ROI. The savings account has better ROI than any traditional bank I’ve seen. The list goes on… they offset your gas with carbon credits with the pro subscription. The Allpoint ATMs are free. If I need cash, I just get cash back at automated terminal at grocery stores.

Long story short. Plant trees. Fast processing times. Replace your big fossil fuel powered bank. Bank on your terms.

Blocked access to my money

Aspiration randomly had a need to lock down my account. A day later I receive an Email requesting to verify my identity by uploading a photo of my ID and bank statements from linked accounts. Problem is one of the linked accounts I closed and no longer have statements for. I still sent IDs and other bank statement along with a letter explaining I closed one of the accounts. 2 twos later I sent everything again. Now a werk has gone by and my account is still locked, I have bills now over due, getting charges late fees. Losing so much money because Aspiration is refusing to unlock my account. Customer support says they can’t help me because the verification department only has access. Can’t use my debit card, not sure if my direct deposit pay is even going into the account. No idea how much money I have, but I know I’m losing a lot of money because I can’t pay my bills and conduct business. Thanks a lot. Making Aspiration my primary bank was a hugely massive mistake an regret even using this Bank.

CLOSE YOUR ACCOUNT IMMEDIATELY

I’m not surprised the first review I read is a two star review about the inept customer service of this company. They offer promos for signing on with them as long as you spend a certain amount within a given time period. I could not transfer money to my account from my bank. Aspiration kept kicking it back. I called them about this multiple times letting them know I needed more time to spend the money because I couldn’t get money into my account. Everyone I spoke to said “we’re working on it” you’ll see an email with a decision soon. Soon became 4 months and no word. I called today and got irate enough to get an supervisors attention. They claim they sent an email to me and could see “I opened it but did not click a link to accept an extension for their promotion” I’ve scoured my inbox and can find no such email and if I had opened it, this review would not be happening. They say because Ii didn’t not click the link, they are not going to honor their promotion. They had no interest in helping, even though I was saying I would close my account. Close your account with Aspiration and find a brick and mortar bank that actually gives two craps, so when you have issues, you can look someone in the eyes and get your problems solved with real empathy. If you want apathy, customer service who either does not know what they’re doing or wants to just be lazy and empty promises, stay with these people.

Developer Response ,

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