Hey there ✨ thanks so much for letting us know — you’re absolutely right to check in. This was a bug in the update where gem purchases didn’t appear even though the transaction went through, and it’s now been fully fixed. Your gems should show up after restarting the app, and we’ve also followed up by email to make sure everything looks good on your side 💛

Hi Jessie 💫 Thank you so much for the love — we’re so happy you’re enjoying the app and the recent changes 🥹💛 That truly means a lot! We also really appreciate the feedback about the shake-to-shuffle feature. We totally understand how that can feel inconvenient (especially when you’re relaxing in bed or have your phone on a flat surface!). A tap-to-shuffle option is a great suggestion, and we’ll definitely pass this along to our product team ✨ Thanks again for being part of AstroClub and for sharing thoughtful feedback — it helps us improve 🌙

Thank you for such a thoughtful and fair review 💛 We really appreciate you taking the time to explain what you like and where it feels frustrating. You’re totally right — a lot of the deeper, more personalized content sits behind gems, and that’s something we’re actively thinking about. Our goal has always been to keep the app meaningful and well-crafted (not generic), which unfortunately comes with real costs — but we also hear you loud and clear that stacking a subscription plus gems isn’t realistic for everyone right now. We’re currently exploring ways to earn gems inside the app (through engagement, challenges, streaks, etc.) so access doesn’t feel limited only to paying. Your feedback genuinely helps shape those decisions.Really glad you’re enjoying the daily tarot pull 🫶 and thank you for the love — xoxo right back.

Hi there 💫 We’re really sorry to hear how upsetting this has been — we completely understand how stressful recurring charges can feel 💛 Please know we absolutely do not “steal” money, and we want to help you get this resolved quickly. If your subscription doesn’t appear in your Apple subscriptions, it means it was activated through the confirmation email you received at the time of purchase. The fastest way to cancel is by using the cancellation link in that original email. If you can’t find it, please contact us at support@astroclub.com with a screenshot of the $5 charge (showing the date and amount), and we’ll locate the subscription and assist you right away. We’re here to help and appreciate you bringing this to our attention ✨

Hi there 💫 We’re really sorry this happened — that’s definitely frustrating, especially after purchasing a bundle 💛 The full charge showing instead of the discounted price and the report being stuck on “creating” both sound like issues we need to investigate right away. Could you please email us at support@astroclub.com with a screenshot of the charge and the screen showing the report message? That will help us look into your account and fix this as quickly as possible. We truly appreciate you giving AstroClub a try and we’ll do our best to make this right ✨

Hey there, so sorry for all the frustration — it sounds like your payment was made through Apple Pay rather than Apple Subscriptions, which is why it didn’t show in the App Store; you can manage your plan through the email you signed up with, and we’ve also reached out there to make sure this gets fully resolved 💛