AT&T Digital Life 4+

AT&T Services, Inc.

Designed for iPad

    • 3.0 • 1.6K Ratings
    • Free

Description

AT&T Digital Life works with Apple Watch!

Stay connected and in control. This app lets AT&T Digital Life customers view and control their Digital Life system while on the go. An active Digital Life account is required.

What’s New

Version 4.1909.99

Continuing to stomp out the bugs!

Ratings and Reviews

3.0 out of 5
1.6K Ratings

1.6K Ratings

Customer 12228 ,

Awful app and customer service

We’ve had Digital Life for over 5 years now. The monitoring is fine but the app is terrible. It is so slow to navigate and the cause is not my internet as I have other services (Ring, for example) that open right away. I hate contacting the Solution Center for that reason. And on the occasions that I needed assistance it was a tedious task getting it. I pay through the app and I never get a confirmation number - ended up paying a late charge because apparently the payment didn’t get completed. I am changing services now because I don’t want to move to Brink and it took almost an hour to cancel my services. I was transferred twice and had to give the same information. I was disconnected and no one phoned me back to continue the call even though I gave my phone number for just such an event. And making the whole task more tedious, I had difficulty understanding the representative, not just because of her accent but also because of the quality of the call. Found out it she was in the Caribbean! All in all the hassle with this company is not worth it considering there are other services out there equally as efficient with competitive pricing.

22Rick ,

Great System - Dislike Blue Color

We’ve had DL monitoring our home for over 4-1/2 years. Couldn’t be more satisfied with the service. We had a minor issue with the contact sensors on a few windows being knocked off when the when the windows were opened. This happened after the first winter. ATT sent out a tech who removed the bulky plastic cover on the problematic window sensors. Problem solved. This is most likely due to living in a cold climate during the winters.

The app did have some issues in the early days but has been rock solid for quite some time. Mind you, we do not have an Apple Watch or cameras with our system so I can’t speak to that.

My one issue though is when ATT changed the color and logo of this app from the orange DL logo to the blue ATT/DirecTV logo. I won’t update the app because of the this. This may seem minor and nit picky and I understand ATT wanting to have a universal logo for all their apps. However, I have the U-Verse and the ATT app which all look the same. When I receive a notification from my DL system, I prefer the orange DL notifications so I don’t quickly dismiss it thinking it’s one of the other ATT apps. I’m just person but I hope ATT reconsiders changing back to the orange DL color and logo.

wheelz 1998 ,

Love the App and Service, but…

I love the app and service, but you should be able to remove devices that receive push notifications without having to contact AT&T and reinstalling the app. Removing push notifications from other devices should be an option in the app. After all the account belongs to the person that pays the bill, so they should have control of who receives push notifications. I would also like to see emergency buttons for police, fire, and medical on iOS and iPadOS like how it is on the physical keypad and the AT&T DigitalLife tablet.

Thank you for allowing me to voice my feedback and I hope to these items that I listed as features in the near future.

App Privacy

The developer, AT&T Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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