AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions
- Simplicity of operation
- Submit a report of call, data, or SMS problems
- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)
- Submit a real time report capturing local GPS coordinates at time and place of event, or
- Submit a report after the fact when a customer is not at the place where the event occurred
- Submit optional additional comments about an event
- View nearby and user searchable AT&T Wi-Fi locations, including driving directions
- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)
AT&T is committed to providing its customers with the best network experience possible.
To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp
Removed the Push notification, network news etc according to Client request. The app is CATO compliant now.
Ratings and ReviewsSee All
No Action - But Data Collected
I have been actively using this app for 1 month to provide ATT feedback in network data and cellular performance (using iPhone X). I got this app because I have noticed a steady decline in local network performance recently. I checked the app for local network news and upcoming activity for my area - nothing. Does this feedback go into a black hole that no real person reads? Is it really actually used to improve the network? The very prompt automated text rec’d for each submission says it does. Unfortunately, I see no evidence that anything happens except data collection. Maybe the app just provides a mechanism to vent frustration. As 20+ year ATT cellular customers - Is it time to switch service providers? It’s up to you ATT !!!!
Service is BAD BIG ZERO 👎🏽
This app is not worth my time !!! I was told by one of your Representatives that this would fix my DROP CALLS and Improve My SERVICE .. it Did none of the above I’ve been a long time Customer with Cingular and once At&t took over I have had NOTHING but PROBLEMS. Half the time my New IPHONE X has DROP CALLS NO SERVICE ( Just so you know my Sweet Husband upgrade my IPhone) I my self would have never NEVER done this !!! Believe once I’m off this contact I will be go with METRO I was able to Use there service No Problem No Drop Calls clear calls. I even get Alerts from unrecognized phone numbers. My Sister got me on her plan for Emergency and when we had that BIG Storm we had No Electricity I was unable to use my At&t IPhone I Had NO Service NOTHING !!! When I was unable to call At&t and told them I was without service for 5 Days and they WOULD NOT even give me CREDIT I couldn’t ever make calls or a payment Due to AT& T service being DOWN !!!! They also Charged me a late Fee REALLY!!! At&t needs to Be More courteous and more helpful to their customers.
App Is a great tool... now, AT&T, Lets see the “Power of &” again.
This app is a great tool for customers to provide instant feedback to AT&T’s Network Operations and Network Development Teams to use as they plan network improvements upgrades or to check in sites that may need slight adjustments or equipment checks. The upshot is, they already know. They see call drops, incomplete calls, Data connection speeds and drops. How else would they be able to throttle?) They also have their Neilson Market Drive Test Rankings. This is true for all the carriers. I’m a legacy BellSouth Mobility customer, and for the first time in 21 years I’m forced to consider changing carriers. (NOTE: The 5 stars are for the app itself and it’s functionality, and in no way reflect my satisfaction with AT&T’s cellular service at my current location. )
With Family Sharing set up, up to six family members can use this app.