AT&T Mobile Security
Enjoy additional peace of mind with AT&T Mobile Security
AT&T Mobile Security Basic (FREE)
• System Update: Keep up to date with operating system changes with reminders.
• Passcode Check: Ensure you have a passcode to help keep your device and data secure.
• Breach Reports: Get alerts about company data breaches, along with helpful tips.
AT&T Mobile Security Plus (In-app purchase):
AT&T Mobile Security Plus includes all the functionality of AT&T Mobile Security Basic, plus more features to help protect against threats that could compromise your personal information.
• Secure Wi-Fi VPN (Virtual Private Network): Helps protect your data over open (unencrypted) Wi-Fi networks.
• Wi-Fi Alerts: Get alerts when a Wi-Fi network you join may be dangerous to help protect your privacy.
• NEW: Personal ID Monitor: Get alerts if your personal information is found on the dark web.
** AT&T Mobile Security: Some features vary by mobile carrier. Eligible AT&T customers receive automatic fraud blocking and warnings of incoming nuisance calls (Basic), and Enhanced caller ID for US numbers (Plus).
AT&T Mobile Security PLUS: Subscribers pay $3.99/mo. Auto-billed every month through your iTunes account unless canceled. Subscription automatically renews and your account will be charged $3.99 unless auto-renew is turned off at least 24-hours before the end of the current period. To manage your AT&T Mobile Security Plus (“Plus”) subscription, go to iTunes. Once your Plus subscription is canceled, you will be downgraded to the basic free version of AT&T Mobile Security. To remove the service entirely, you must cancel within the app or via myAT&T, once your iTunes subscription ends.
Rates: Data charges may apply for app download and usage. Other charges and restr. may apply. Payments are nonrefundable (subject to applicable law).
For complete terms for AT&T Mobile Security, see att.com/mobilesecurityeula.
Includes new Plus feature Personal ID Monitor that actively scans the dark web to see if your personal information has been breached.
Ratings and Reviews
VPN closes WiFi and forces data use
I downloaded Mobile Security a couple of months ago at the recommendation of AT&T. I’m a U-Verse TV and Internet Fiber customer also. Anyway, I started getting notifications from AT&T that I was about to exceed my 5GB plan when I had never came close to using 3GB in the past. As a precaution I switched to the Unlimited Plan. Then I noticed that my phone was sporadically connecting to WiFi. After being transferred from one CSR to a technician who could actually help me, she asked if I had any software that has a battery saver. I don’t. We did a Network Reset. While rebooting I starting seeing “VPN” messages. The lightbulb in my head went on then. After multiple attempts to turn off the VPN settings in Mobile Security and restarting my phone my only solution was to delete the application and restart. Since then I have never lost my WiFi signal.
My huge concern is that why does AT&T promote software that disconnects from their own routers on their own internet system and force cell phone data? Start the conspiracy theories.
Developer Response ,
Sorry you are having issues. Please fill out this ticket and we will assist you to fix your issue. https://attmobilesecurity.zendesk.com/hc/en-us/requests/new?ticket_form_id=114093956613
At AT&T ‘s request 😣
I loaded the Security app and my iPhone started being strange - couldn’t go from Safari to Mail, just got a back signal which I couldn’t click on as it would appear only when I clicked on Mail button at top then it would disappear. Went through a Chat with agent and I was told to do a Reset. I went through General Settings, clicked on the Reset and got the warning it would put my iPhone back to Factory and I’d lose all my apps, messages, Mail, etc. During the Chat I raised my concerns, first I was told to not Reset and the very next message was told to Reset. Needless to say, I left the Chat and removed the Security App. My iPhone now works like it did and I can now go from one app to another easily, like it is SUPPOSED TO WORK!!! Very disappointed that AT&T programmers apparently did not check the app out before sending to their consumers!!! 😣☹️😐😒
App had been working beautifully until yesterday. When I opened the app, it requested a pin that was sent by text. I didn’t get one so I clicked on request new pin. I didn’t get one. I closed the app, then tried again. No pin was texted. I turned phone off and on again. No pin. I deleted and reinstalled the app. Unsuccessful. I noticed that there was an iOS 12.3.1 update available. I have an iPhone XS max. I updated and tried requesting a new pin but all to no avail. Nothing worked. Should I give up and permanently delete this app? Ive contacted app support but haven’t heard back from them.
Update: Weeks later, still no contact from support. The app is still useless. I’ve exhausted all troubleshooting options to make this app work as it did before. The app remains useless and no support. I will delete it today. DISAPPOINTED.
- AT&T Services, Inc.
- 68 MB
Requires iOS 11.0 or later. Compatible with iPhone.
- Age Rating
- Rated 4+
- ©2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.
- In-App Purchases
- Plus $3.99
With Family Sharing set up, up to six family members can use this app.