AT&T Photo Storage is just one of the premium benefits that comes with AT&T Protect Advantage. *
With the AT&T Photo Storage app, you can easily (and automatically) back up and secure your photos and videos, without sacrificing quality. Free up storage on your device with one touch to make space for capturing more memories. Fast speed and unlimited* storage space put your entire collection at your fingertips and ready to share.
• Original quality: AT&T Photo Storage backs up photos and videos in original quality
• Automatic: Seamless, automatic backup from your phone
• Storage: Includes unlimited storage**
• Speed: Upload speeds that won’t leave you lagging
• Restore: Simply tap ‘Download’ to restore backed up items to your device
• Share: Share your memories using SMS**, email, or social media of your choice
• No Data Charges: No need to wait for a Wi-Fi connection. You can back up photos and videos without using your AT&T data plan. **
Download the AT&T ProTech app to call or chat with a ProTech support expert for help with your phone, apps, and technology.
Learn more at att.com/protech.
Contact us at PhotoStorageAppSupport@att.com
*AT&T Protect Advantage subscription not required.
**Storage size depends on subscription in AT&T Protect Advantage. There may be limitations on the size of each video that can be backed up and secured.
**Messaging rates may apply. Data rates do not apply when on AT&T’s network. (Requires eligible AT&T data services. Excl. & restr. apply. Use subject to wireless service terms including those related to data speed.)
We're always working to make it easier to back-up your photos. Here's what's new:
•We heard you! Those videos of kids and dogs can get quite large. You can now upload a single video or photo up to 20GB!
•We've added an account data deletion feature to the Account Info screen. You can now manually delete all of your personal data and files from your Photo Storage account.
•Get started in the app with a new, delightfully simple sign up experience.
Ratings and Reviews
Got this app back in 2017 when I converted to the multi device protection plan ...and no surprise really, but it didn’t work...stopped uploading pictures after a few and then when it would upload it was always a random picture and usually only the one...left the app open all night once and it went nowhere over night...got in touch with ProTech and that got me nowhere...just opened the app for the first time in idk how long and it had all 4K plus of my photos uploaded along with the one I had just taken...so it took a while to get working as they said but it finally does...now the res on the uploaded photos idk since I haven’t downloaded seeing as how I still have all the photos on my phone and have no plans to delete anytime soon and seeing as how I still have photos from 2011 I probably won’t be deleting them either. May accidentally delete one some day and need to redownload then I may come change my review.
Too Many Pictures?
I was so excited to download my pictures, after I downloaded 50k from my phone and deleted all of them from ICloud I no longer have access to them since it takes hours to view any pictures stored. So bummed I need to plan for a 4 hour gap, to look at pictures from last year. And if they do end up loading, the app freezes. It’s such a frustrating time EVERY-TIME I log in.
UPDATE!!!!! After reaching out to customer service they where able to correct the issue, I am now able to view all of my 47k images at any moment. Very happy with it.
Developer Response ,
Hi Candy. We want to make sure this issue is resolved for you. Please message us at https://www.asurion.com/appsupport/. Thank you!
It works well… although I think it could be better
The app generally works well with little to no issues. However, I think it would be great if there was support for apple pro raw photo uploading. It was a little jarring seeing a majority of my photos not backing up initially. It would also be great to provide the option for the user to choose whether or not to allow the phone to keep backing up photos even with low battery. Overall, I am happy with the service. Yet, being able to share photos as a link would be incredibly useful and take full advantage of the apps storage capabilities. Seems a bit rudimentary trying to share photos from the app only to be restricted to a few at a time through traditional email.
Developer Response ,
This is very helpful feedback, please submit any issues you see like this to https://www.asurion.com/appsupport/ so we can assist- thank you!
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AT&T Services, Inc.
- 196.3 MB
- Photo & Video
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © Asurion, LLC