Help and support for your technology is just a tap away!
The AT&T ProTech app provides quick access to your AT&T Protect Advantage and/or AT&T HomeTech Protection benefits. If you’re having tech issues, you can chat with our team of trained support experts. Plus, you can access digital support tools, manage repairs, and even file a claim with Asurion straight from the app. We make it easy to get the tech help you need, right when you need it.
Here are the benefits you’ll have at your fingertips:
• Connect with a ProTech expert in seconds
• Easily find your protection plan benefits
• Track device repairs and replacements
• Troubleshoot issues with your mobile device and home technology
• Enjoy periodic checkups to improve your mobile device’s signal strength, speed, and battery life (available only to Protect Advantage customers)
• Get the most out of your technology with proactive tips for device setup, OS upgrades, and other relevant topics.
For continuous improvement of the ProTech app, real-time user analytics and crash reports may be collected.
Almost everything! We updated the app with a completely new design & functionality, including the benefits outlined above.
Ratings and Reviews
PRO-TECH, this review is for the TEAM!
I’ve been a loyal client of AT&T for over a decade and in the beginning my relationship w AT&T was like any relationship, it was based on nurturing a good foundation of Trust and Partnership. Somewhere along the way that happened and everything was great and then it changed, severely, things went downhill, quickly, but since the inception of PRO-TECH, I couldn’t be happier, though it’s all part of AT&T, the way the agents from PRO-TECH treat their clients have been superior, even if my calls (emphasis on calls) the agents here are stellar, professional and more empathetic than any other departments with AT&T. During my recent ordeal an agent Delila promised to call me to check in, and even though my calls didn’t have anything to do with tech issues, she called me twice and left messages just to check in to see how I was doing w my issues and if there was anything her department can do. That is customer CARE, my EXPERIENCE w PRO-TEXH has been nothing but positive, if not for PRO-TECH I would’ve already been gone, THANK YOU to this amazing CORE group of amazing agents. PRO-TECH, the rest of AT&T agents can take lessons, keep up the amazing job you do, even if the call have nothing to do w tech, you were there for me, listening and being empathetic is key to great customer care! KUDOS!
Pro Tec Fantastic service
I have an iPhone X and I won’t going to details but it wasn’t working. Protech sent me out a new phone but advised me to plug my old phone in anyway. I plug the old phone in and it worked so I sent the new one back. Two days later my iPhone X got real hot and was stuck in one screen and I could not turn it off or do anything. Protec assisted me in the phone and it finally did work. However, Even though they did not see the original new phone back in the office yet, they sent me a new phone. This is to replace my phone which they say may be damaged since overheated. I was only charged the deductible one time. I praise the staff at Protech for their excellent customer service and assistance. Two days before all this happened I was going to take my insurance off my phones, Watches, ipad mini and iPad Pro. I will never take off the insurance on these items. Thank you pro staff again for the wonderful customer service you provide.
I spoke with Jasmine briefly about some help I needed to get into my apple account to get back all of my contacts off of my old SIM card but unfortunately ran out of time ! I had been trying all day to do it myself when I should’ve just called you guys at tech support and probably would have gotten it done in minutes instead of half a day ! I did want to make sure that Jasmine got her fair share of kudos for attempting to help my wife and I in the short time that we had to accomplish way more than time allotted us but all in all we most definitely had a very informative and pleasant time with the Assistance of your trusted tech support employee Jasmine and I personally believe that she definitely and unequivocally has earned a raise but we’ll leave the amount up to managements capable hands ! Thanks again for all the help we got after we decided to try to get that help way too late but it is what it is !
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AT&T Services, Inc.
- 50.9 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © Asurion, LLC
With Family Sharing set up, up to six family members can use this app.