Atera 4+

Name: Atera
Rating: 2 (68 reviews)
Author: Atera Networks LTD.

Atera Networks LTD.

- 2.0 • 68개의 평가

- 무료

설명

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.

Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

2024년 9월 8일

버전 1.0.1087

Bug fixes:
1. Scrolling issues in ticket comments
2. Search in Hebrew did not return results
3. Authentication issues
4. Run scripts button does not work
5. Ticket conversations are incomplete
6. Failure calling certain number formats

and more.

2.0/5

68개의 평가

3 of the 5 features are missing...

On the feature board, there were 5 features promised for the app:
1. Push Notifications for chat, alerts, and other notifications.
2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching).
3. Scheduler (Shifts, holidays, sick leave, etc)
4. Task management
5. Remote connections.

In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).

Doesn't Help

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help.

As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list.

Pretty much worthless for my intended purpose. Very frustrating.

Lots of Glitches

The main reason I downloaded this was so I can be notified when a new ticket gets put in or an update is made to an existing ticket that is owned by me. This never works correctly and if it does it’s for a day or two then goes out. The usual fix is delete it from your phone then reinstall and re enable push notifications. This however doesn’t always work. I have reached out multiple times and it’s always the same answer someone is working on it and it will be fixed shortly. Please for the love of god fix the most important part of this…