Athleta: Fashion & Athleisure +4

The Athleta app has been easy to use for the past two years. I like how they update it every few weeks, keeps me coming back for more! I am able to see the all of the product available easily from my phone. I also like how I am able to switch between brands in order to view their products and love that I can use my Athleta card member rewards with any of them. The only complaint I have is that sometimes items that have been out of stock or are no longer in market will still show up on the SALE section. I do wish those items would be taken off the app in order to avoid disappointments or misunderstandings. Otherwise, great job!

I’m sad that Gap/Athleta has resorted to even more banners in the app and slower performance.

My major problems with the app (as of Jan 31, 2023)

1. If you have anything in your cart, it’s constantly telling you how many people have that in their cart - aka high pressure sales - not cool.

2. Filters - the filters in this app are very slow, and it doesn’t support having multiple filters at the sale time without a major lag.

3. You forgot me? - If you click away from the app on your phone for even a minute, it re-opens to the homepage and doesn’t remember where you were seconds ago.

4. Punished for logging in - If you aren’t logged in and put an item in your cart, once you log in it drops the item out of your cart, and if it’s the last available it takes the app about 5 minutes to make it available again.

5. Constantly logging me out? - see point above for a wam-bam issue, but I’m asked to log in multiple times and often without even leaving the app.

6. Sometimes pages don’t load - they’ll show one picture, and nothing else on the screen for minutes before the user gives up. You have to go back and re-enter your selection for it to catch up.

7. The gap credit card returns do not show as negatives in the credit card detail - veeeeerry confusing.

On a good note, I like the wellness features. That’s about the only positive change I can think of seeing in the past year or more.

Very disappointing!!! The one thing that made up for how glitchy the app could be was the ability to switch between the 4 brands...now that feature is gone. Like many others who have reviewed the app, I have had the issue of the app jump around when you are scrolling through items. You lose your place and can’t get to where you were. This also happens on their website. Search phrases are hit or miss. You can search for the exact name of an item and it will not appear. They have to invest in fixing this as it gives the impression that you do not have it. I have had sizes appear (tall) on the website, but they don’t show up on the app. Now with the loss of being able to switch through brands...the app really becomes useless. In a time when online shopping and virtual abilities are so vital...they are really missing the boat. Absolutely love the clothes...BUT not the technical challenges. Please resolve!