I never use this app bc of past experiences. I broke down to use my TMobile Tuesday perk and bought a spiderman ticket a week before the movie. The day of, I receive a text saying my ticket was successfully cancelled and I'd get a refund. Customer service was unavailable via phone or chat. Had to pay triple for the ticket. I do not recommend this app.

I ran into a situation where I couldn’t make it at my initial Showtime and I had used a deal to get tickets at a lower price Long story short I ended up having to cancel my initial purchase and re-purchased the tickets at a later Showtime and the deal still worked 10 out of 10

I like being able to buy tickets ahead of time using the app and if you have to cancel, the app offers you a choice between full credit or a partial refund (makes sense so you don’t abuse it). App is overall very convenient to use

I will probably never buy another ticket off of this app. Me and a few people were going to go to a movie and no one could get the app or website to work. It crashed repeatedly and then said the tickets we selected weren’t available so we waited a bit and then they showed up on the seat map again and then nothing would load. We were in an endless loop for over an hour and finally gave up on atom and just booked from the movie theatre

I purchased tickets as a guest and never received an email with the tickets so I couldn’t access them. I even clicked the “email ticket” button three times. I sent three emails to the customer service team and never received a response. The AI customer service bot just redirects you to unhelpful FAQ’s. As long as you never need anything from anyone the app works well but not worth it if you can never receive help for an error committed on the developer side.UPDATE - the customer service ticket finally went through and they said they would email the ticket and never did. So I lost money on two tickets because I couldn’t access them. Then they sent me an insulting “case closed” email. Never using this service again.

I have used Atom for years and have always loved it. Recently though they have become garbage. I try to purchase movie tickets and the transaction just sits “pending” for days until it’s finally just canceled. The generic email I get passed blame and says to try another card or something. I have multiple time, no difference. When I try to use their in-app chat it doesn’t know how to handle the problem and theirs no way to just talk to an agent without going several rounds with the ai bot first. Then after a short conversation with an agent, they can no longer support me over the app and have to transfer to email responses which just leaves me hanging and then just goes back to generic email responses saying they have cancelled the transaction but no word on how to prevent having further issues. Then after I finally get tickets to a show, I arrive to find that someone else had also legitimately bought the exact same seats. The theater blames Atom and Atom blames the theater so no one takes accountability. I get refunded the tickets but didn’t get to see the show and I get is sorry for the inconvenience. I’ll be using a different method to buy movie tickets from now on.