AudioKey 2 ١٢+

I’m the father of a newly implanted young son (less than 1 year old). We have been really happy with all the physical devices and accessories MedEl has provided. They really do wonderful things. I would, however, like to see the wear/speech data broken down visually a bit more in the app through graphs/charts. Having an overall average displayed is great, but when you are fighting a young child to keep their processors on it would be helpful to see these numbers day by day. I know for me it would be encouraging to know we are making progress in keeping the processors on more than off.

Dear Baseball_Dad_32, thanks for your review. We really appreciate your feedback and will consider your suggestions for the future development of our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

I really appreciate the user interface that allows you the flexibility and convenience in modifying your cochlear implant setting seamlessly. In addition, my favorite feature is the ability to “turn off” my cochlear implant by pressing the mute button in the monitoring mode. I don’t have to physically take it off! Now there is some feature I wish could be implemented in the app. For instance, I believe it will serve all the app users if the battery usage is showed on the app indicating low battery instead of beeping noise inside our cochlear implant. Growing up, that beeping noise always bothered me. That would be an extremely significant feature imho. Overall, excited for updates in the future! Keep it up! 💪

Dear 'Umar1990876', thanks for your review. We are glad to hear that you are happy with our app and will consider your suggestions for the future development of our app and audio processors. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

Currently this app won’t work at all for my bilateral sons. We are tech savvy and sonnet 2s will not pair. The Medel audiologist at headquarters was stumped. We worked on it for nearly an hour. Something is either wrong with the processors— not internally equipped— or the app doesn’t work for some users. The Bluetooth audiostream works but we can’t adjust the processors with audio key at all. It’s currently completely nonfunctional. We have latest update and the audio link can pair. But no processors. Two different phones, an iPad... we’ve tried them all.

Dear "mom of two CI bous", thanks for your review. We are already working hard on finding a solution to the pairing difficulties your sons are experiencing. You will be contacted by your MED-El audiologist as soon as possible. Thanks for your patience.