AURA App 12+

I’ve been using it for several months now, and while the idea is great the actual product is sooo glitchy. I keep waiting for updates to improve it but still as of today the same awkward glitches occur. The worst glitch is that the Apple Watch shows one set of data and the phone shows different data! I don’t even understand how that’s possible. Doesn’t the watch gather everything and just share it with the phone? I’ve even retested it and still the data is different, most stats are off by 2%. Same date and timestamp, different body readings. So I don’t know which set of data I’m supposed to look at. My phone says I’m getting fatter while my watch says I’m improving. Which one is it? I think I’ll just go back to more legitimate inbody reading machines.

Hi KayboSasuke, thanks for your feedback. Feel free to reinstall the app and try to take a measurements again. If the issue persists, please reach the support team by email: support@auradevices.io for further assistance.

I’ve not really had a chance to see how well this works because I’m not convinced the app has been working since I got it. And since I got it the app just seems to have gotten more broken, specifically the update three weeks ago which removed my goal and when I tried to update it back to what it was before I’m presented with three options, which are all the same option. Going into advanced, it won’t allow me to set the option I want. After taking measurements I get a “congrats” message saying I reached my goal but my stats have been the exact same since I got the strap the week after Easter. So, does it work? Who knows but Id have to image that my stats should have changed, especially when I’ve seen a marked visual physical change. I’ve been told the issue will be fixed in the next update but who knows when the update will happen. That never got answered. For now, I’d say save your money.

Update 3.5.1: I was able to set my goal back up but now I’m getting Bad Data errors every time I try to take a reading, which wasn’t a problem before (although given I got the same reading every time before, maybe I just wasn’t getting the errors).

All being said, I’m still not convinced this works but will update again in the coming weeks as I attempt to use it again.

Hi creativelytwisted

Thank you for your review and feedback. We apologize for any inconvenience you have experienced with our app. We understand your frustration with the previous issues you encountered, and we want to assure you that we have addressed them in the latest app update.

In this update, we have fixed all the bugs and issues you mentioned, including the problem with setting your goal and the Bad Data errors during readings. We have thoroughly tested the app to ensure a smooth user experience.

If you continue to experience any issues or have any concerns, please don't hesitate to contact our support team at support@auradevices.io. Our dedicated team will be more than happy to assist you and resolve any problems you may encounter.

We appreciate your patience and understanding. We strive to provide the best user experience possible, and we hope you give our app another chance.

I was so excited for this device but having used it I’m so disappointed. This product, app, and customer support are awful. The readings are all over the board, 1 lb in self reported weight difference cause the readings to jump around dramatically. If you told me this is a gag gift that just makes noise and spews random numbers I’d believe you. It also struggles to connect A LOT and when it won’t connect the troubleshooting suggests contacting support. When I did and said that I needed solutions to these issues or a refund they only replied with this form. On top of that if there’s even a little bit of ambient noise it doesn't work it has to be nearly silent because most of the functionality seems to be sonic not bio impedance through the electric sensors like the website and advertising suggests. The app is missing numerous features advertised like telling you when fat will burn, the metrics give huge “normal” ranges statistically not recommended healthy ranges or ranges for different goals and it also doesn’t give you any advice to improve them. Also the strap feels cheap and Velcro’s on both sides making it difficult to tighten evenly. When not strapped on the ends of the strap easily fall out of the watch and are annoying to rethread. Complete waste of money I would not recommend this product to anyone.

Hi Cabbie3491, thanks for your feedback. We've significantly improved data receiving algorithms and stability during the last updates. You're welcome to check it out!