Austin Statesman eEdition 4+

I really appreciate the new version of the ePaper. I enjoy the layout looking like the real paper, then the zoom in on a particular article feature. I would like to make one suggestion for improvement. When I select an article to read on the side while the page is still visible on the left or top, then read to the end of the article, I have to scroll all the way to the top for the X to close the article window. It would be really great if the X to close the window was at the bottom, or ideally at both the top and bottom. I realize this is just a little thing but figured you would be interested in the feedback. I would be happy to talk to someone about it if I haven’t described it adequately. I use an iPad Pro. The pages snap into focus much better than they used to, almost imperceptibly. Thank you for the new version.

I have given the the paper sited in this title a less than perfect rating. The writers and columnists for this paper are excellent - I have nothing but praise for the quality of their news coverage. I look forward each day to the news coverage, the opinion page and the work of columnists like Ken Herman, Addie Broyles, and Matt Oldham just to name a few! However! The department that deals with subscription services and problems is a whole ‘nother’ deal!!! For some reason, I have never been told why, my electronic paper was not delivered. My husband’s continued to arrive like clockwork. I pursued the problem for SIX WEEKS and followed EVERY thread of resolution of this situation offered. It literally required SIX weeks of DAILY work to resolve this problem. Apparently the corporation that owns this paper cares little about keeping the newspaper business alive and well. I continue to read and hear that newspapers are a thing of the past and if the customer service I experienced is any example we are just waiting for the funeral. Excellent newspapers also require at least minimally good customer service.

Earlier the Austin American Statesmen app had a few issues, one of those being you could not print the crossword puzzles from an iPhone or iPad. I had to use my laptop PC to print the puzzles. That has been resolved and now I can print the crosswords from any of my digital devices. Thank you for that fix.
I enjoy reading the paper online thru the app. I find it easy to navigate plus you have access to previous editions. In many ways this is superior to the paper version...but I still very much look forward to my print edition on Sundays when I can feel and even smell the paper. Thanks for improving the app.
-Doug