Autodesk Construction Cloud Ratings and Reviews

Assistant Super/Quality Control Man. @ Teal Construction

I am somewhat of a beginner when it comes to PlanGrid Build. I was introduced to PB about two years ago, and I could not make it through one day without it now. Having an entire set of prints with me, right here in my tablet at all times is awesome. Not to mention being able to pull up an RFI, to discuss an issue while half a mile from the trailer is top notch. I haven’t even began to talk about the ability to take and log photos at the push of a button, “literally”…push of a button.. what’s that you say,?? Can I edit photos and markup prints?? The answer is yes. Everything you need is right here on PGBuild. And no I am not a paid spokesman for PGB, just an extremely satisfied customer.. good day to all and be safe.

Developer Response ,

Thank you so much for sharing your experience with us! We are delighted to hear how the app has become an essential tool for you in your daily tasks. Your enthusiasm for the app's photo and markup tools truly resonates with us. It's fantastic to know your work has been made easier and more efficient.

Great option if team is fully committed, not for everyone

I am an HVAC contractor. I was was talked into using this by a builder I worked with in order to “play ball”. Initially, I was stoked about this. We took the training, and I thought this was the best thing I had seen! Then we started using it, and I quickly realized it’s only a timesaver if everyone on the team (builder side & fellow subs) use it, otherwise it is a management headache for the few dedicated people that are committed. I burned out after a couple projects, and now use something else that fits why I do at a lot lower cost, and is not tied into a closed ecosystem. This only works well if the entire team uses it, otherwise you are back to static PDF’s & chasing plan revisions. Some of the tools are great like the measuring tools. Others that are basic drawing tools for highlighting/markups are very outdated, limited & clunky to use. The worst part of this is the contract. If you decide you don’t want this anymore, make sure you give the required 30 day notice. When I inquired to how to cancel, I was told that I was stuck with it because I didn’t give the required notice, and was referred to the contract. Nice. Of course we are stuck with the contract, but when the response I receive is a “gotcha” it didn’t improve my outlook on their customer service

App Battery Usage is beyond unnecessary

I’ve used PlanGrid for a while, I am a Project Engineer along with a good understanding of computer programming, scripting, etc etc.

I will have to say this App is just absolutely absurd with the amount of background activity it’s performing or whatever it’s doing, to the point where I’m convinced this is a farming app. It’s done nothing but gotten worse. I have background app refresh off, I use the iPad Air M1, that is fairly new as I had it replaced 2-3 months ago. Just today, I get into work, open the app view my surveys. It claims the app was on screen for 5 hours, which is not true at all, if anything, maybe 2 hours on screen, with 18 minutes in the background, using 69% of my battery. The reason I know the screen time is incorrect, is because my iPad auto locks after 1 minute, along with how my day went today. I notice often that this simple app, simply makes my iPad fairly warm also, even with it locked. If I close the app, my iPad can just sit in my bag on 100% all day with no use, even opening up my iPad the next day and seeing 99%. If I leave the app open, my iPad will be dead in around 8 hours times. Again App refresh is fully disabled. There is obviously some issue, and it needs to be fixed.

Good for plans … not much for anything else

Where to start.. The positive: great markup tool for plans and reliable distribution to the field personnel …
The negative: The administration of this tool is horrible if you have anymore than a handful of users and projects. We have over 100 and 70 users … need to add a new user to each project ? Go to every project and add their email … type their email in wrong ? oh too bad there are no checks to see if that email exists within your org. File uploading has no granularity of settings … no hyper links to external files sources … no way to see any cross user metrics except who is modifying project data … no way to see if client apps need to be upgraded … just to start. Some of these things could be fixed via api scripting or the workato automation … so i’m paying for an app i need to script ? Project management tools are worthless at scale. So if you buy this to distribute and collaborate plans … fine.. but it does not scale, and there are cheaper products without the worthless project management part.

Great communications toolbox.

I find the use of this in the projects we do to be essential after the free trail period. We are a mechanical company traveling in several directions remodeling major retailers, so imagine all the blueprints I would have to carry. Maintaining the paper work is a breeze with several ways to implement. The instantaneous communication is one of the best thins about this. Documentation is simple with this cloud based system. The only problems I encountered were user error. The support staff at PlanGrid is really committed to helping me in any way possible. Took the time to make sure I knew how to successfully succeed at using this tool. Very Pleasant experience. If thinking about how to speed up the production and planning of a project, I highly recommend this application system. Good job guys.

Great app but need other download options

I got into using this app as it’s one used by one of our clients on many different projects. App is great when it comes to access documents and drawings for the project.
My only complain is that when accessing a project, it only will allow you to download the whole set of documents related, and when you have many projects as well as using other apps, it is a problem with data download and memory storage.
I also use Procore with a different client which allows me to download only the documents I need instead of a whole package worth multiple GBs of data, it’s easier when you’re not on WiFi. Just saying this in here as a suggestion of what could be improved here.

Keeps zooming out and plans don’t always show up

This drives me crazy! I would totally give them app 5 stars if it were not for this. We use the documents tab to store and view shop drawings, as well as other documents. Every time i try to zoom into a document or shop drawing it just zoomed right back out and i can’t hardly get anything done. If you are viewing documents on a computer they get real distorted and illegible when you zoom in as well.

Also, it has been happening more and more that when i try to view plans some of them won’t show up. Instead i see grey blocks populate on the screen and no drawing. This is ridiculous and i will be contacting Plangrid about this because it is unacceptable. I have to start using Procore when this happens because our GC usesProcore and I don’t have this problem when viewing drawings on Procore.

Mediocre Project App

As an Architect who uses Autodesk software every day, I would expect their project app would be able to efficiently display project photos and sheets correctly for markups. Unfortunately that is not the case and the user interface is a complete let down. All you need to do is turn your phone to landscape mode to see how terrible the interaction with sheets and markups. It makes absolutely no sense why there is no way to share a PDF sheet either. Taking and viewing project photos in the photos section is also just as bad an experience. The files section is only a viewer and does not let you share files with project team members so it’s basically useless. Maybe one day Autodesk will get the app up to par with their competitors but don’t cross your fingers.

1 star review should have been-5 buttt……….

I don’t like to leave a meh 🫤 review on any topic but this one has me feeling like I should worn others not to get scammed like Tomato Ted, or myself, and so many others have mentioned that they were scammed also. Tomato Ted is correct that AutoDesk is a good application however PlanGrid Build has not EVER BEEN A GOOD IDEA. “NeVER LET ALL YOUR HARD WORK BE ENTERED ON THE ACC OR PlanGrid App” I know I am repeating what other people say but when it is true it’s freaking true! Do Not Let this App Have All Your Hard Work 😓!! It took almost 6 months for this app developer to respond to Tomato Ted. That just first contact. I don’t know how long or if the developer ever resolved Tomato Ted’s issues with this app. I don’t think so but I wasn’t there. I can speak to how I’ve not received a response from the developer yet……

Developer Response ,

Thank you for sharing your feedback and we are sorry you've had these issue. We'd like to learn more about this problem.

Could you send more information about this issue to our Support team (https://www.autodesk.com/support/contact-support) so that we can better explore?

This is a less than honorable company

Warning to anyone considering purchasing this product: engage with this company carefully. In my opinion, this outfit is shady and scurrilous. At our company, we tried to amend our renewal subscription with PlanGrid, but after numerous attempts to contact them - with no success -they finally contacted US to inquire about our payment. It was only then they informed us that the customer has to give them extremely advanced notice for a subscription change or amendment. They were completely unconcerned about our needs and, apparently, our future business. So, we were stuck with a worthless subscription for which we had to pay dearly. This not the action of a decent, honorable company. We will never use this bunch of rogues again. Ever.