AutoZone - Auto Parts & Repair 4+

Dead Battery

I started my day with an unexpected dead battery. I only have one car and with the rain we had this day, that was a bad start. I called Autozone and asked for the battery, so Rafael asked the details to ensure they had it. I asked him if they could deliver it, and he told me no. I said “man I really need the battery and only have one car and the rain was very heavy and needed to pick up my kids from school; we hanged up. Then 1 min later here is Rafael calling me, he said Doug is going to deliver the battery for you, So, in less that 15 min he was in the driveway of my house. I told him please leave it in my garage, then and he pulled a rachet and the battery and installed it for me. I cannot ask for a better service, Rafael and Doug thank you for being such a wonderful people, you guys are great.

No Loyalty

I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys

Update no improvement

Update- received an email asking for the details of my order so that they could *help* fix the issue but it’s now been a week well six days but close enough and NOTHING this company used to care it’s sad to see them sellout I was actually told on the phone with customer disservice that I could not speak to a supervisor or anyone in billing unless I purchased the same part for the 3rd!!! 3rd!! Time at 153$ for the part it is not exactly chump change well still waiting if they decide to reach out I’ll update

I ordered 4 parts at once three came in the mail when I called I was told there was a “billing problem” but they were all purchased together and they took the entirety of it out of my account so they told me to reorder which I did only to wait three days and the night before the part was supposed to come I received an email that my part was supposed to be delivered that my order was now canceled with no reason given however they took the money out for a second time and I have not even received a reimbursement for the first part 315$ and I cannot complete my work on my truck

Phản Hồi Từ Nhà Phát Triển ,

Hello! Please reach out to us directly at diymobileapp@autozone.com with your order details so that we can resolve this for you. Thank You!