Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
This app has been updated by Apple to use the latest Apple signing certificate.
Minor changes to link status display
Ratings and Reviews
The developer, Avaya, Inc., has not provided details about its privacy practices and handling of data to Apple.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Avaya, Inc.
- 46.2 MB
- Requires iPadOS 5.1.1 or later.
English, Czech, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
- © 2016 Avaya Inc.
With Family Sharing set up, up to six family members can use this app.