Avira Mobile Security +4

Avira Security / Avira Prime

I like Avira because it has options that I can control and gives me enough visibility in what is going on.
It is simple to operate for me because I am experienced. I am wishing for an option that allows incoming calls to be the ones only from my contacts list while the rest of the incoming calls from unregistered / non-contacts should go directly into message. This feature is generally called the white list option. I also wish for an immediate call block and spam reporting with a swipe on all incoming non-contact calls.

Always one bug or another 🤬

Both iOS and Andriod have bugs unlike their PC version. It is so frequent and also require so much to describe the issue so I never reported them. I feel like they never test the app internally before releasing. All Avira employee should use the app, and they will know how bad their app is. I once reported and all I got were basic troubleshooting steps as if I am some old people who don’t know what they are talking about. I am actually Cyber Security expert as well as IT Support Technician. When I say bug, it is a bug and something that can only be fixed by Avira. I was asked addition dummy questions by the Avira IT Support Agent, obviously because they are asking on behalf of their developer team and don’t have any clue. It is better to directly talk to the developer team. Have good features that other antivirus apps don’t have. I always tell them to hire better mobile app developer because their current ones su*k! It is unacceptable for the big company like Avira! by customer who have been with Avira for years as a subscriber

Resposta do desenvolvedor ,

We are sorry you are experiencing problems with our apps. We are of course glad if you want to report specific bugs to our support. However, they are not in charge of discussing technical bugs with you. They can however forward feedback to the dev teams.

Unbelievably unwieldy

This is the most incredibly frustrating process. I have been attempting to get assistance using the Avira website for THREE DAYS, to no avail. There is no online assistance, no phone number, no email, no way to get help other than to type in your question on a public forum page and wait until someone looks at it.

I paid for a two-year subscription to Avira Prime in early 2019 using my VISA credit card.
I have my VISA credit card statement that proves my purchase.
I have copies of the emails sent to me that say "Welcome to Avira Prime"
I have had Avira Prime service until approximately two weeks ago, and without explanation I was removed.
I no longer have access to the previous email address for the account.
Since my account shows no license, I am unable to access any assistance with this issue. I've looked everywhere on your website seeking help, but when I click a link, I'm always sent back to the same page that gives me general FYI responses. And the worst part is you're telling me that I'm not entitled to any personal assistance with this problem because I don't have an Avira Prime license.

This is NOT customer service. I paid for a license, and you're not providing me with even the most basic courtesy of a response OR help with what seems to be YOUR issue.

I really would appreciate someone responding to me in some way OTHER than to ask me questions that I've already answered TWICE on your public forum.