4.5
out of 5
18K Ratings
Bought a lifetime subscription years ago because I used the app quite frequently at the time. Stopped using it for a while, broke that phone, replaced it with a new one and what do you know- the lifetime subscription disappeared. Cant restore the purchase, cant find the transaction after all these years and to top it off, they dont even offer the lifetime membership anymore- its now just their annual price. I never stopped getting the push notifications but come time to actually use the services I paid for, I gotta pay up again. But no worries, the monthly is only 5 times the amount it was when I bought the lifetime membership… which is why I bought the lifetime membership. Went into the app to see if they upgraded the service by five times. Same voices, same prompts, same soundscapes, with a slightly updated interface. Gotta love when tech companies punish the early investors.
So I got this during the free trial and it worked well. The breathing exercise then meditation then sleep sound helped me fall asleep quickly. It worked well enough during the free trial I bought into it for $40 thinking I had found a solution to my sleep issues or could at least track what was going on during the night. Then the problems began.... I get no recordings of any noise made during the night and I know there are noises, for instance the other night I was woke up by my dog standing beside the bed barking at my face wanting to go out. Of all things that should have been recorded but it was not. My more bothersome issue is that if I wake up during the night... to let the dog out... the app doesn’t think I’m going back to bed so the app stops tracking sleep and the alarm never goes off. It also seems to interfere with every other alarm clock I have on my phone so those no longer go off inside the time I have programmed that I want to sleep in this app. It also doesn’t appear in the Subscriptions section on my phone so I don’t know if I can assure myself that it won’t charge me again next year. Contacting their customer support has gotten no response. My next step will be to contact PayPal to block further charges and an official complaint to Apple. I have been left no choice. Very disappointing considering the great sleep I got during the free 3 day trial.
Dear Valued Customer! Thank you for letting us know about the issues with the alarm clock, recordings of the noises during the night, and the subscription information. Our developers along with the product team will analyze the problems that you informed us about and try to find out what can be done to resolve them from our end in the shortest possible terms. In case you may want to share any additional information regarding such difficulties while using the app, or need any further assistance regarding your subscription, please contact us at hello@avrora.com email. It helps us fix the issues you have encountered, and assist you with any app-related questions or concerns. We thank you for your honest feedback as it is the key to make the application better to meet everyone's expectations and needs. Look forward to your email and we wish you all the best!
Hi. I suffer from chronic insomnia. Ive tried EVERYTHING I could think of. Including this app. It works as well as it can. Obviously since I was not properly treated fast enough my insomnia became chronic. (When something becomes chronic it means that it will last a long time. Possibly a lifetime. A little trouble sleeping here and there is normal after a rough day.)It helps quite a lot with my sleeping problems. Overall I see a lot of people saying they got scammed. I personally don’t want to spend my money on this app. (Or any app at all) So I do not have the membership at all. Yes you can use this app without a membership or free trial if anyone is wondering. The only problem I have encountered is that the alarm doesn’t go off. Im not sure why. It may just be my phone. Or it may be the app. Overall great app. I would recommend anyone with a sleeping disorder or just some trouble falling asleep. I hope you have an awesome night’s sleep! Good night! 𓅓🅿︎.🆂.I would also recommend a sound machine or a fan if you don’t like complete silence while you are trying to sleep. Have a great night or day!
Dear Valued Customer! We appreciate you taking the time to share your experience with us. We are happy to know that the app helps you with sleeping problems. However, as to the alarm issue you have faced, we would like to know more to help you enjoy the application in full. In case you may share additional comments or concerns regarding the alarm issue or the app itself, feel free to reach us out via hello@avrora.com email. We are always ready to provide you with the assistance required. Look forward to your email, and we wish you nothing but a healthy sleep!
I bought the lifetime membership so I could use all the features advertised. I have a medical condition in which the snore & voice tracking would come in handy. I’m leaving this review, because so far, this specific feature has (in which they are offering) never once worked. Also, there is nowhere in the app to even navigate to this specific feature. It’s a scam as far as I’m concerned. I’ve contacted them twice now with no response. I’ve had the application since the 19th of August (2019.) Hopefully they can get this fixed, and push a new update soon. I have no reason to believe they will (being I’ve had no response thus far.) From what it looks like based on other reviews, and based on my own experience, this is a SCAM. Please don’t not buy this application. There are others out there that are easier to navigate, and are more personalized. Also, cheaper, and the features advertised actually work. I will update this review if anything changes, but as of now I cannot vouch for this application. (Hopefully they don’t respond to my review with “bugs can happen, and we are working on this.”) If they do then I’ll know it’s definitely a scam 😂 because that’s what they’ve been replying with to other reviewers for some time now. 🤷🏼♀️
Dear Laura! We appreciate you taking the time to write a review and bring snore & voice tracking feature issue to our attention. Please, take our deepest apologies as this is not what we want our cherished customers to experience. It would be much appreciated if you update the application to the latest version to have snore & voice tracking option available and working correctly. In order to use this option, please navigate to the "ritual" section at the bottom of your screen and activate the checkbox "snore & voice tracking". You may enable or disable any other options like "breathing", "story & meditation", "calming sound", or "smart alarm". After that, please press the "Start" button at the bottom of your screen. Here you go! Please, note that in case you may want to share any additional information regarding difficulties while using the app, or you require any assistance, feel free to contact us at hello@avrora.com email. Our customer care experts are always glad to help with any app-related questions! We are terribly sorry to hear about your unfortunate experience with our support team in the past, thus we have been working with our customer support agents to ensure a better experience in the future. We sincerely hope you give us another chance to prove it! Moreover, we thank you for your honest feedback as it is the key to make the application useful to meet everyone's needs and expectations. Look forward to your email and we wish you a wonderful day ahead!
If I could give it negative stars I would. At first the app wouldn’t even OPEN like I JUST downloaded this and it didn’t open unless I deleted it and installed it again. That’s not the only problem tho!!!!!! I try to set up the audio recording and it wouldnt let me move on to do that unless I did a STUPID breathing exercise and it didn’t even do anything to help me. I set it up so that the alarm sounds like a peaceful rainforest and I’m expecting to wake up to a calm rainforest sound. BUT NOOOO I WOKE UP TO HEAR THIS LOUD HAPPY FUN SONG THAT I DO NOTT WANT TO HEAR AND IT HONESTLY SOUNDED LIKE THE ANIMALS IN THE RAINFOREST WERE A BUNCH OF MONKEYS JUMPING AROUND!! I expected like rain and wind sounds as it plays when you play it but that is NOT what I woke up to and it honestly RUINED my day and I woke up so mad instead of what the app promotes which is calmness!! I HATE this app and when I tried to listen to the audio recording of my snoring and sleep talking which is what I downloaded the app for, it would not let me listen to it without buying a subscription which I AM NOTTTT PAYING TO HEAR MYSELF SLEEP THAT IS SO CRAZY!!! FLIP U STUPID APP AND FIX IT!😡😡😡 This app is trash YOU FEEL THE RUEING YOU FEEL IT⁉️⁉️⁉️
Hello and thank you for your feedback. It appears we could do a better job in training our new users. You absolutely do not have to complete the breathing exercises if you choose not too. All sounds can be configured into a sleep sequence (ritual) or can be played independently through our library option. You can also preview all sounds prior to setting in a ritual. I also likely would not select the rain forest as part of my sleep ritual, but maybe as a stand-alone listen to help me relax. There are hundreds of ways to configure Avrora to work in a way that best suits each individual's preference. We are sorry to hear that the app did not work for your needs.
so i have been told i talk in my sleep A LOT from my family members. and so i got this app to try and see if i could record it a little bit. i did the 3 day trial and no voice recordings were made, so i thought maybe they just didn’t pick up or something. however, my boyfriend picked up on it. it WOKE HIM UP because i was talking in my sleep. crazy how the app didn’t record that. anyways, so after about 5 days and no voice feedback, i cancelled my subscription. a couple days later my phone started buzzing like crazy. no sound, just buzzing telling me to wake up. so it was from this app and i clicked on it. by now my subscription was cancelled but i still is the app downloaded. i opened the app and it told me it recorded 3 voice recordings last night when i was sleeping. so of course, i bought the cheapest (yes still very expensive) plan i could get to listen to the recordings. once i bought it and they got my money, i had NO RECORDINGS. they just WANTED MONEY. this app is a waste, hard to work, and there are much more apps that are better and worth the money. waste of $40 👎🏼
Dear Sinclaire! We are truly sorry to hear that the application's snore & voice tracking feature did not work correctly, making the app of no use to you. However, we want to make it right, and therefore, we have fixed the issue you have described in your detailed review. In order to use snore & voice tracking feature, simply update the app to the latest version, navigate to "ritual" section at the bottom of your screen and activate the checkbox "snore & voice tracking". From your side, you may enable/disable any other options like "breathing", "story & meditation", "calming sound", or "smart alarm". After that, simply press the "Start" button at the bottom of your screen. Also, in case you are willing to share any additional information regarding difficulties while using the app, or any assistance is needed from our end, please, drop us a line at hello@avrora.com email. Our support team is always ready to help within the shortest time! Once again, we are terribly sorry to hear about your unfortunate experience with us, however, we’ll do our best to ensure a satisfactory one in the future. We truly hope you give us another try and we are thankful for your explicit feedback. We have no doubt that comments of our cherished customers are the key for making a better product that meets everyone's needs and expectations. Look forward to hearing from you soon, and we wish you nothing but a great day!