AXIS Companion 4+

Needs more features

Events is a great feature. It should show all events thou regardless if you have the cameras sending notifications or not.

Needs:

-Setting to have HQ always on

-be able to modify cameras with the app without needing a PC (motion, recording settings, notifications, etc.)

-scrolling view (so cameras can take up entire screen (not have to make cameras small to fit, just have list and scroll.

-be able to see storage left on recorder

- a snapshot in the notifications. Maybe a couple of seconds after the activity so you know if you have an issue or it’s just a roaming cat.

Bug: When using the 2X8 view if you turn the phone to landscape then to portrait again the cameras get screwed up and some go out of view.

Developer Response ,

Thank you for your feedback!
Regarding scrolling view, you can set multiview to 1x1 which gives you a larger view in landscape mode and ability to scroll to next camera.
If you have any other queries that you would like to discuss with our technical support team please raise a case on our online helpdesk: https://www.axis.com/support

Connectivity problems

For years now, axis companion has constant connectivity issues when using over internet. Unreliable WAN connection, period. Constant connection time outs. Sad that even my Foscams do better now. It’s to the point that I’m beginning to think it’s intentional. The whole point of us using Companion is to do the nat transversal to connect to the remote cam with ease, but either it’s glitching on purpose or all ISP’s make direct data streams time out 80% of the time. Well Axis, if zerotier and other products have no issue keeping a connection alive for months and years on end with any isp, why can’t you let me connect? I’ll take a slower connection but let me see what is going on at home if I’m being burglarized or not without having to try to connect a million times. And my ISP is great everything works and is fast, don’t give me excuses about my connection. It’s Axis! NAT does not work reliably to this day. Pathetic when even the Chinese Foscam now fixed this and connects twice as fast and five times more consistently.

Developer Response ,

Thank you for your feedback. We would like to get in touch with you, can you please raise a case on our online helpdesk? helpdesk: http://www.axis.com/support

Primitive

Firmware updates to the Axis cameras are frequent to the point it’s annoying. Developers think they are doing you a favor by doing this, but never stop to think most of us have dozens if not more devices and apps to contend with.

The last update would not accept my login credentials so I had to go the “forgot password” route to regain access to my cameras. You cannot copy and paste your password into the block, nor can you see what you’ve entered once your done. Just a bunch of dots. There is no immediate feedback after entering your login information so you have to wait for something to happen.

For sanity’s sake, I changed my password from a long complex one to a very simple one to reduce the chance of an error entering my information. In the future I will be ignoring camera firmware updates until I’m ready to update my cameras, not when they show up every couple of weeks.