First | Fun Learning for Kids 4+

My daughter is obsessed with these videos and I absolutely do not mind paying a subscription fee for how many videos we get. I love that you added a feature to access on multiple devices that makes things so much better because when we are on the go and she gets cranky she cheers up watching them. But ever since this feature was added and there is the new look it is very hard to navigate and I run into a lot of issues. I really like the old look and How the videos were set up. I think that should be brought back.. now it looks like we’re just on a webpage and things about the subscription are hard to get away from even though we’re subscribed. It definitely has bugs that need to be worked through but as for the videos, my daughter could watch them for hours on end if I let her and they are awesome! Worth the subscription fee, there are no ads in the free videos or any videos and that is definitely what I love about it. Also the help center is very helpful & gets back to you very quickly!

Hi, Thank you so much for your kind words. We really appreciate your taking the time out to share your experience with us and sincerely apologize for any inconvenience you’ve experienced. Please feel free to let us know what bothered you about our app by email to mobile-support@bf-tv.com; We'll make sure to take your remarks into consideration.

This app and the app peak a boo all from the same developer, completely lock my phone up almost as soon as I go to open the app. I downloaded it for my 18 month old to play with and opened it and the app locked up on the opening screen and then locked my entire phone up along with it. None of my buttons to include the home button would work. I had to do a hard reset on the phone just to get it unfrozen. It’s not my memory because after looking into that, I found that I still have almost 75 gigs of space left on my storage. So I checked other apps. I then opened every app I had available on my phone that was on my screen and none of them did locked up. I even left them all running in the background to see if I could replicate the issue while I continued opening apps. Then I get to these last apps which are by this developer and boom. It completely locked my phone up again. Then I hard reset my phone again and closed everything out and checked my WiFi connection by running a speed test from my phone. It showed that I was getting 100mbps at the current moment. So I then open this developer’s app and only this app and it froze my phone up for a 3rd time with nothing else open or running in the background.

Hello, we're sorry you experienced an issue with our app, could you please elaborate on it by mail to mobile-support@bf-tv.com? We'll gladly investigate and sort out the issue ASAP. Thank you

Bought this app for my daughter when we moved and don’t have access to the baby first channel. Absolutely loved it at first, since having updates and what not - the app will only work half the time. There’s an ad that pops up when you open it (if you are already subscribed or not) to subscribe for full access. 90% of the time my daughter tries to use it, the ad doesn’t load and there’s no way around the blank screen. Therefore unable to use this app. Such a bummer since I paid for a yearly membership and have only been able to use it twice in the past two months.

Update: for the last two weeks we have had no issues now with this app!

Hello J, thank you for writing. We are very sorry to hear of your unpleasant experience. Please note that the white screen was a temporary issue that has been fixed and the app is fully back to normal. We sincerely apologize for the temporary inconvenience. However, this should absolutely not have caused long-lasting issues. If you are still experiencing issues, we would very much like to resolve them for you. Please reach out to us with a problem description app-support@first.media so that we can help resolve them immediately. Thank you!