Back-Up Care 4+

Bug and editing issues

The app is very handy in booking the reservation but editing the reservation is a nightmare.. have seen lot of bugs where canceling doesn’t give back the hours, after clicking cancel it doesn’t cancel. Terrible experience with the changing any reservation.

Designed to make it impossible to use services

The user experience of this app makes it impossible for you to schedule back up care. After filling out 15 fields, the app will tell you that you need to exit the flow to make some changes to your profile. It will force you to cancel your reservation, and come back. When you are back (and fill out the 15 fields again), it will show you the next error and force you to repeat the process. Some messages are super unhelpful along the lines of “please complete the profile”, with no clue on what aspect of the profile it is referring.

After 2 dozen tries, I gave up and opted for alternative service.

Réponse du développeur ,

Hi and thanks so much for submitting this feedback. We understand the experience for a new user who doesn't have their profile filled out completely can be challenging, and are planning improvements in the future. In the meantime, please try submitting your initial reservation through our website, at backup.brighthorizons.com. We're currently in the process of rolling out an improved experience there. I'd also be interested in learning more about your specific experience if you'd be open to a conversation; please feel free to contact me at backupcaremobile@brighthorizons.com

Worst app I have ever used

I don’t know if there is some sort of server issue occurring but every single page in this app returns errors when you try to enter any information. Errors aside the navigation is awful as well. You try to book a reservation and after you’ve entered all the reservation information, they tell you you can’t make a reservation until you add some missing piece of information to your profile. So you have to cancel the reservation to add that information. Then you reenter the reservation information and then there’s another piece of missing information requiring you to start over again.

Réponse du développeur ,

Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.