Backgammon Friends Online 12+

Can’t find what you get for purchasing the Season Pass? Love this game, but don’t see a reason to purchase something if no way to ask anyone what comes with a purchase. No support available to ask questions

Hi Player,

You can reach customer support at support+bgf@gameberrylabs.com.

Regarding your question, if you purchase Season Pass, you get access to the exclusive track within the current Season. You can win exclusive rewards and cosmetics with it. You'll find the icon at the top in the game lobby.

Hope it helps.

I did used to do well at the game at first then, I began to notice a predictable pattern where certain rolls would constantly favor the opponent and put me at risk all the time. I also noticed it would blackball me when trying to come out into the opponent’s home vs them getting out in mine when sent. It also would seem to cheat at the end of games with me winning and all the sudden the opponent would get freaky doubles and end the game on a double if down to a tie or pieces left and every time it almost always gave the opponent the double and they’d win. Things have become so predictable no matter who I play that I believe the computer has blackballed me. In person to person Backgammon I usually win quite a bit. Anyway, I enjoyed the site at first but, I’ll be looking for a different site now or I’ll have to create a different account with the current site.

Hi Blackballed,

Thanks for reaching out. I want to assure you that the winning or losing in the game is completely based on your skills and luck. We're on a mission of making the most loved backgammon game and it is not in our interest to give anything but the best possible experience to our players.

Hope you'll keep playing the game and enjoy it!

Customer Satisfaction Team,
Backgammon Friends

I love playing backgammon, I have downloaded almost all of the backgammon games and this is the best one so far. But if you are having issues with not being to claim your free lucky dice and no matter how many times you trying to refresh the page go back into it will not let you roll your lucky dice. Don't bother emailing those people because no one will reply back. I think there is no support workers. I've emailed them, and I went to their Facebook page to let them know and they never said anything back to me.
Yes, not having my lucky dice, not a big deal as long as I can still play the game, but that's not the point I am getting at.
what if I had an emergency with someone hacking into my account and I wanted to report it I still would not hear back from them because no one works there.
I gave all stars for the game but 0 for support services.
Come and play with me and see if you can beat me, I bet you can't.

Hi Rose,

I'm sorry to hear that. I guess there is some issue with your mailhttps://www.facebook.com/groups/1182505449190661 provider and our mail replies are not reaching you. We do have a full customer happiness team to help with your issues and we are always there to help.

Also, you can connect with our backgammon community on this facebook group:
https://www.facebook.com/groups/1182505449190661


Regarding Lucky Dice, we're working on fixing the issue. We will soon be releasing the fix. Please keep your app updated.

Hope this helps.