Backtrack - Record the Past Ratings and Reviews

The concept is cool, but... [UPDATED]

[UPDATE] - It looks like my problem was that I installed Vanilla (a menubar managing utility) and for some reason it hid the Backtrack icon entirely. Fixed now, and it works great! If you are reading this review and happen to use Vanilla as well, consider this a heads up.

Original review:
This app doesn't work on my macbook pro, or I think I can't use it properly. It runs in the background, but the icon doesn't show up in my menu bar. I paid $1.99, so it's not a big hit to my wallet or anything, but I would like to use an app I paid for. Perhaps this is just an issue with macOS Big Sur? (I am currently running version 11.1). Hopefully this is just an issue with macOS Big Sur or a simple bug fix.

Developer Response ,

We definitely work with BigSur. You may just need a menubar icon management app like Bartender or to open another app with a shorter amount of menu items at the top so that our icon shows. Its probably just off screen which happens when macOS has too many menu bar items active.

Amazing

Update: I was really not a fan of the app when it got sold and turned into something totally different. It used to be a very simple utility, but Backtrack 2.0 seems like it's trying to be a whole SaaS like Loom. However, I do concede that this new version has gotten updated to a state that still lets me quickly save audio (it didn't at first). That's really all I want. I don't need AI, screen recording, transcription, or workspaces, but it's nice to be able to disable all those features.

Original review: Life saving app. I'd give 6 stars if I could. Just don't tell your coworkers and friends you have this installed :)

The best way to replay anything happening on your computer!

If you've ever wished you could go back in time, Backtrack will help you do that. Did you type something on your computer and lost it? Now you can hop in your time machine and see what you wrote. Did you have a Zoom conversation with someone and missed something important they said? Going back in time to watch the conversation is a piece of cake with Backtrack. Get it. You'll thank me!

A dashcam for your Mac

I rely heavily on online call and meeting recordings, but can't and don't record them all. THus, the forehead-smack of hindsight when a really good conversation disappears forever. Though I still use other tools to transcribe, summarize, and organize meetings, Backtrack is a proven lifesaver, simply because it records everything, and you can go back in time if you missed something brilliant.

Great app with minor inconveniences

This app is great for recording recent interactions. I find it particularly useful for documenting customer support and tech support calls. It appears that it now has to go through a web server, which is unfortunate. Also, it leaves a dialogue box displayed after using it, and the ONLY way to dismiss it is to click on the icon in the menubar - it would be nice if the user could hit Escape or click elsewhere to dismiss it.

I remember now

I can get phone calls and office chats that sudenly turns into something I need to remember. So as soon as I relize that I can grab the recording to review and make sure I have things straight.

I also like that the recordings just automatically go away after X hours. So I do not have to manage deleting the content.

Easiest thing I ever installed

I'm a musician and produce, saw this and nearly fainted, priceless for me. Seemed to good to be true, clicked one box and it was working. I actually said "just like that?" aloud, which became the very first second of audio in my test recording, working from the first instant! Just blew my mind, many many thanks

Backtrack review

I use this program to capture details from meetings that I may have missed and or want to review late. I like the ability to use it with my workflows to automate saving and indexing past meetings. I gave it 4 stars because it sometimes records false meetings and occasionally misses one. It may be in the setup but also the interfacer should eliminate many of these user errors.

Not Fully Sorted In My Head Yet

.. but getting there. Not the most intuitive UI - and having a cloud app and a local app that are identical in every way - so that you don’t know wich is which and why leaves lots of quesitons - but I see where they are going - they just need halp from someone who doesn't know the app to tell them where to improve its use.

Huge fail

I've been using BackTrack for some time and today was the last straw. Had a critical meeting, went to BackTrack to save the last hour of conversation (I have it set to record the last 4 hours) - and what it saved was audio from yesterday. The title says that its from today and the correct time, but the audio that it saved was from some random time YESTERDAY. There is zero chance I clicked on the wrong file as I didn't save anything yesterday and specifically opened the file I just now saved. Terrible...

Developer Response ,

That totally sucks. Sorry that happened to you. This used to a bug very very early on but I haven't seen it a single time since we fixed it. Encourage you to keep using it and see if it happens again. I'll happily send reimburse you the purchase for your trouble though. Shoot us an email. hello@yac.com