Bancolombia Personas 4+

It’s a very handy app

I like the app and I use it very often, but since de update the biometric log in is not working for iPhone X, before I use to log with my face. Also I think we should be able to manage the prepaid e-card by the app not only the website.

No Face ID completely destroys the experience

Before I used to have an iPhone 8 and was able to access my app with Touch ID quickly, easily, and safely. When I switched to my new phone with Face ID, I was hoping I would get the same experience. I was wrong. Even if the app does have the Face ID button in the log in screen, it appears that this functionality is disabled because it always gives me an error message when I try to use it. It’s really annoying since it completely takes away the practicality of the feature. Another thing is that the app is poorly adapted to the iPhone XR so the app’s design looks like it’s blown out and not as clean and defined as in an iPhone 8 or 8 Plus. Please fix quickly, having to manually type in delicate bank information such as log ins and passwords makes the app useless in practical day to day, any place use case scenarios.

Frustrating app and customer service

English: The Bancolombia app won't let me log in because there is always a system error. I have tried to ask for help three times and have not received any help. I have a little money in the account. I need to make a transfer, but I've never encountered an app or bank so frustrating. I apologize for being rude, but I'm really losing patience after several failed attempts with customer service... not to mention that they are rude on top of not reciving adequate help. There are better banks, this one is not worth it.

Español: la app de Bancolombia no me deja iniciar sesión porque siempre hay un error del sistema. He intentado pedir ayuda tres veces y no he recibido ninguna ayuda. Tengo un poco de dinero en la cuenta. Necesito hacer una transferencia, pero nunca me he encontrado con una aplicación o un banco tan frustrante. Pido disculpas por ser grosero, pero realmente estoy perdiendo la paciencia después de varios intentos fallidos con el servicio de atención al cliente...

Developer Response ,

¡Hola! 👋 Lamentamos la experiencia que has tenido con nuestra App. Queremos conocer detalles de lo que te sucede y acompañarte a resolverlo, porfa escríbenos en mensaje directo en Facebook, X o Instagram. Saludos. 🙂