Bank of America Mobile Banking 4+

I’ve written several reviews before. None have been addressed or done any good to resolve my issues with my BofA app.
After a number of years I cancelled an automatic transfer from my BofA checking account to my Valley Strong (then Kern School’s) checking account. This never was handled properly and I had to repeatedly “re cancel” the recurring transaction.
After multiple phone calls and three separate in person visits to my branch the manager sent in a legal complaint on my behalf. I subsequently received a letter from BofA stating that my request had finally been processed and that no further transfers would take place. This was accurate for two or three months and then the transfers started again.
I have no idea what I can do at this point other than closing my account. This would cause multiple problems for myself and my adult children whom I have linked with several of my accounts for a number of reasons. I’m highly disappointed with the bank I’ve chosen to work with my entire adult life and BofA seems not to care about the problem it’s set up for me and my family, nor how long it’s effected me.
I will, once again try to resolve the bank’s mistake but with great distain and now a quite a bit of distrust.

It functions okay. Has all the features most bank apps use. Online check deposits, zelle, switching between accounts. However it does lack fluidity compared to other apps i’ve used such as chase and amex. Switching between business and personal accounts for example is extremely buggy. Unlike chase you get two tabs one says Personal and the other Business. Also check deposits can be annoying if you have multiple checks. You manually have to click deposit, take photos of front and back, enter amount, submit and then repeat the process per check. A feature that should be integrated- deposit multiple checks without having to restart the process for every individual check. Have some sort of group deposit mechanism. Also a feature to manually type in the account number or routing number if it’s illegible would be great! Some signatures get in the way and the built in camera app has trouble reading required info. Also an estimated, current balance, ledger balance in app would be better than logging onto a desktop website to see what you have. I don’t want to rant so to sum it up, this app doesn’t have the smaller quality of life features I’d like to see from such a major bank. I only wrote this because i’m hoping a dev would read and take this into consideration and not to bash BOA they’ll always be great. I just expect a little more focus to detail.

[Reviewed my prior review. It all still stands. I'll reiterate that the chat bot they have added is not useful for anything except directing you to the credit score. I still cannot believe its average rating is so high.]
I've been seeing these BoA commercials advertising their mobile app, and I just had to finally write a review. So I opened up App store and saw that the app has averaged 4.8 stars?? This is really strange because this app is easily the worst app among banking apps I've used. Chase bank, Capital One, Discover card are all much better. Setting up online bill pay, which is the most important function of a banking app is really hard. For one, you can't make an automatic payment of the statement balance; you have to specify the amount, which makes no sense for automatic payment. And then when you think you've scheduled it, it's a convoluted journey to confirm the payment. Third, reviewing past charges is very limited. Fourth, the little automatic chat function doesn't help you with anything you need; it's just another advertisement for their credit score check and opening more accounts. All of the same goes for BoA's atrocious website. I don't know what banking with Bank of America is like because I don't have any other accounts. But since online banking is pretty much the most important way to bank now, I simply would not want a Bank of America bank or investment account.