Banner Health 12+

I downloaded the app thinking I would track down an urgent care location for my kid, then noticed the Nurse on Call feature. I tried calling that line first and had a fantastic experience over the phone with a nurse who talked me through my child’s symptoms and suggested I don’t need to take him to a clinic for now. Saved me a visit to the dr and offered me peace of mind!

We appreciate your wonderful feedback on your experience!

I recently upgraded to an iPhone 14 from an iPhone 8 and this app worked solidly well on my 8 but now it doesn’t even open. I click on it and it opens for a second only to shut off after. I can’t even access the login screen. I mean it worked great it works great but now it’s just a mess. I have done everything in the books from uninstalling it to reinstalling it only for it to continue crashing. I have to use the web browser just to access everything. Again it works great and is a great tool/resource but now it’s just a waste of space. If it actually worked the way it did on my 8 then I’d be giving this 5 stars, but now it doesn’t even deserve that. I’m just being generous by giving it 3 because yes when it works it’s phenomenal. Please fix this problem.

Sorry you are experiencing this issue and Thank You for your feedback. We are consistently addressing and working on various improvements for our app. Please share your additional thoughts, ideas, features, etc. via email at MyBannerHelpline@bannerhealth.com

After a fruitless, wasted hour of trying to 1) renew a prescription and failing that 2) send a message to my doctor directly about renewing said medication, I have noted several glitches that currently make this app (and the old one, too) unusable.

The first field in each case is required: who I’m contacting. However, after I type two characters as suggested, my doctor isn’t listed. If I try to type the first name and a space so I can enter the last name, oops, the app won’t let me put in a space! Major fail from the beginning of the form. Giving up on getting my meds renewed, I tried to message my doctor directly. Surprise! I can’t put in a space or get the app to suggest my doctor over here, either.

The last time I used the old app, these functions worked like a charm. Now neither app works. What happened? Please fix these glitches so I can use the new app and get a good outcome. Thank you.

Thanks for your feedback and we apologize for the inconvenience. Please email us at mybannerhelpline@bannerhealth.com to help us further diagnose this issue.