Barnes & Noble 12+

I’ve had the app for about a year and when it works, it’s an awesome app. I use it mostly to pull up my rewards to scan in store and keep track of what books I need in a series and if my local store has it in stock. Once again, after a “bug fix” update, it’s stopped working properly again. I used to log in, and then be logged in for over a month at a time. Now I have to sign in every-single-time and it doesn’t even “remember this device”. I’ll be on the app switch to something else and switch back within 2 minutes tops and it is having me sign in again. Other times it will tell me every single location near me is sold out of every book I looked for. I recently decided to start the S Maas books and was looking to complete my set of Throne of Glass about 2 days after the launch of her newest book. App said it was out of stock everywhere. Had to call the store and they were heavily stocked in her books. This is a big issue for me because I live in rural area that the closest BN is an hour away. I’m uninstalling for now. Hopefully a new update will fix this issue.

Thank you for sharing your experience. We apologize for any inconvenience. Our team is aware of the issues you've mentioned and is actively working on an update to address these glitches, including the login and inventory display problems. We appreciate your patience and understanding. If you have further feedback or encounter any issues, feel free to reach out to us at service@bn.com.

My first review was ages ago, and issues remain over a year later. Having the password expire due to inactivity is an asinine way to deal with security — the worst thing for password security is making people constantly change the password, making them more likely to forget it and just pick something stupid and easy in frustration. The app’s password reset buttons do absolutely nothing, neither the option to send an email nor to answer a security question. The email never comes and putting in the correct answer does nothing. So resetting requires going to the website, and while the website accepts long passwords, the APP has different standards than the website and will not accept a password longer than 15 characters. Why is it different from the website. Why accept the longer password on the website if the app won’t. How is this basic thing still not working or consistent between different interfaces.
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It still won’t let me log in and just sends me back to the login page. It’s not the password being wrong bc it works on the website fine. There’s no way to give feedback on the app or ask for help when on the login screen, so I’m doing it here. Previously I had had an issue where B&N kept looping between asking me to confirm my email address and the link they sent going to an page saying it had expired, even when it had just happened seconds before, over and over. Lots of login issues all around.

We appreciate you taking the time to share your feedback, particularly with regard to signing into your account and resetting your password. We are aware of an issue where the password reset emails are not being delivered and a fix is in the works. In the meantime, try using the 'Forgot your password?' link via the mobile site or on a desktop. When resetting your password, please adhere to the following requirements: Must be 8-15 characters, contain at least one capital letter, contain at least one number, be different than your username or any previous passwords. If still unable to sign into your account, we suggest reinstalling the app. Please don't hesitate to reach out to us at service@bn.com with any suggestions or concerns you have. Your feedback is crucial as we strive for a better user experience. Thank you for your patience.

So I just signed up for B&N rewards, I did so in an actual location, it was a fairly easy process in store. I was told I can link my card to the app and shop online, so what did I do ? Download the app with excitement to link my rewards card and irresponsibly spend my money on books. BUTTT like anything in this world I ran into problems I could not log, after what felt like years but just an hour I finally was logged in and set to go ape wild with book purchases. I began to use the “wishlist” feature as I have tons and tons of photos of books I want in my photo album labeled “TBR”. It was fantastic until it wasn’t the app began to slow and glitch. Although somewhat hesitant I continued on with searching book titles and adding it to my list. After maybe a half hour, if I am being gracious with the time, the app stopped working completely. I give it a rest as I felt guilty making it work hard looking for books, today, a whole 24 hours later I am completely kicked out of the app. Unable to link my rewards or do any book searches I am deleting this from my phone and NEVER downloading again. I should have read the reviews before downloading because this was truly disappointing.

We apologize for the frustration. We're actively working to improve app stability and performance. If still unable to do so, please contact service@bn.com for assistance with linking your rewards card. Thank you for your patience and understanding.